LegionBet Casino - Player faces issues with responsible gambling measures.

This site is totally rogue I clear messaged them on 03/12/25 and told them I am suffering from severe gambling addiction and my mental health has dipped but they encouraged me to keep playing and took no action several attempts were made to close it.

They also limit withdrawals and they actually got slower when I became VIP they use tactics to drain your bank account and to target problem gamblers in the UK leaving them further in debt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LegionBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was the email from December 3rd your first time you disclosed suffering from gambling addiction to the casino?
• Could you please share a response you received from the casino?
• When was the last time the casino allowed you to deposit?
• Have you unsubscribed from the casino's marketing communication?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas.

I enclose the reply.

Last night I deposited.

The emails are direct from Adrian Stone.

Yes the 3rd was the first date.

Thanks Paul.

They are still not closing it lost another £2100 last night on a credit card which do not allow gambling transactions in the UK so it stinks the request is just being ignored completely

Still taking deposits last night £1000

And another 1000€ last night

Dear xbigguyxxx,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear xbigguyxxx,

I am sorry to hear about your problem with LegionBet Casino.

I will now try to contact a LegionBet Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a LegionBet Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear xbigguyxxx,

I have repeatedly tried to contact LegionBet Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Igor