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HomeComplaintsLegionBet Casino - Player faces issues with responsible gambling measures.

LegionBet Casino - Player faces issues with responsible gambling measures.

Opened
Current status

Waiting for Casino Guru to reply

6d 23h 2m 4s

LegionBet Casino
Safety Index:Low

Case summary

The player from the United Kingdom reports that the casino encouraged his continued play despite his disclosure of severe gambling addiction and mental health issues.

Public
Public
21 hours ago

This site is totally rogue I clear messaged them on 03/12/25 and told them I am suffering from severe gambling addiction and my mental health has dipped but they encouraged me to keep playing and took no action several attempts were made to close it.


They also limit withdrawals and they actually got slower when I became VIP they use tactics to drain your bank account and to target problem gamblers in the UK leaving them further in debt.

Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LegionBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Was the email from December 3rd your first time you disclosed suffering from gambling addiction to the casino?
  • Could you please share a response you received from the casino?
  • When was the last time the casino allowed you to deposit?
  • Have you unsubscribed from the casino's marketing communication?
  • Send emails or chat transcripts to my email at [email protected], or post screenshots here

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Waiting for approval
Waiting for approval
57 minutes ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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