The player from Spain had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player had faced significant delays and complications regarding his withdrawals, with the casino citing issues related to account verification and alleged multi-accounting due to him and a friend accessing their accounts from the same device. The complaint had ultimately been rejected based on inability to disprove the player's creation of multiple accounts.
Legiano Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Unjustified complaint
Amount: €4,699
Legiano Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Translation
I've been waiting for my first withdrawal for about two weeks now and I don't have any solution. They only give me evasive answers and it's a bit tiring.
I have 3 pending withdrawals of 1500, and then 3199.
I don't have any, I accept, my account doesn't require verification and here I am still waiting...
I sincerely see myself filing a complaint against this casino and contacting my bank for solutions to this.
Automatic translation:
Public
Public
9 months ago
Dear weakz30,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
9 months ago
Dear weakz30,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
9 months ago
Translation
Nothing, I still don't have my money, they always give me the same answers, I'm a little fed up...
Automatic translation:
Public
Public
9 months ago
Translation
I spoke to them again today, and by chance, they told me it could be my provider. On top of that, my withdrawal hasn't even been reviewed yet, haha. I also told them, "How could my withdrawal be from the provider if it hasn't even been reviewed?" Their response was, "Now there's a line for withdrawals, haha." So, what they told me earlier was a lie.
If I haven't received anything in two days or you haven't been able to do anything, I'll be forced to file several complaints against this casino without stopping. Enough of laughing at me.
I was really short on money, so I had to cancel some plans for it...
Automatic translation:
Public
Public
9 months ago
Thank you weakz30 for all the information provided. I will now forward your complaint to my colleague Mirka ([email protected]) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
9 months ago
Translation
Please, it would be great if you could help me with this case. I keep getting the same answers. I'm anxious because I really needed that money!
I can't take it anymore...
Automatic translation:
Public
Public
8 months ago
Dear weakz30,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Legiano Casino representative to join this conversation.
Dear Legiano Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
Public
Public
8 months ago
Translation
I've been waiting for almost a month, and I haven't received a response.
Automatic translation:
Public
Public
8 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Public
8 months ago
Dear weakz30,
Thank you for the patience and sorry for the delay.
We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately by email.
We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.
Best Regards,
Legiano Team
Public
Public
8 months ago
Dear weakz30,
I hope this email find you well.
Kindly ask you to check your personal email as we sent you email about your request.
Thank you and have a great day.
Kind Regards,
Legiano Team
Public
Public
8 months ago
Translation
My email from I don't have access because I forgot the password, I already reported like 10 times that they will talk to me by And they transferred it to me... Then, you now ask for the verification part, and you reject it without any solution or reason. I've been waiting for this for over a month now, since March 4th...
Automatic translation:
Public
Public
8 months ago
Dear weakz30,
Could you please confirm, if I understand it correctly, that you have been able to gain access to messages from the casino?
Have you been told, which specific documents were rejected?
Public
Public
8 months ago
Translation
Good, the problem is that they seem to not read my messages well. It has been over a month since they changed the email on my account to , and some corrections about my account, the live chat agents told me that there is no problem, that I should report it and they would change it, and I've been like this for more than a month, since I made my withdrawal on March 4th and we're still here.
Then the emails they reply to me don't make any sense because they say that I sent documents through the Legino account, I sent them twice and they reject them, according to them because of course they have to match the records I marked.
But how are they going to accept me if after more than a month they haven't corrected anything and they don't read my messages? Sometimes I think they're laughing at me.
Then they don't give me any solution, nor any reason why. I asked the live chat. The only thing they tell me is that they've been rejected... nothing more. They don't even notify me that they've been rejected. I sent about 15 emails, and I have screenshots of everything if needed.
It's April 9th, and since March 4th, I think it's already fine...
Edited
Automatic translation:
Sensitive attachment
Sensitive attachment
8 months ago
Translation
Well, I'm here to say that today I tried to access my account and now it won't let me in and it's putting me under review! I tried with the email from and neither.
Edited
Automatic translation:
Public
Public
8 months ago
Translation
They just closed my account due to an administrative decision without justification, and my three withdrawals are still in! I've been waiting for this for over a month now, and now they're doing this to me for no reason.
Automatic translation:
Public
Public
8 months ago
Translation
Please help me against this before. I don't want to file a legal complaint, but if I don't get any solutions, I have no choice, and if I have to provide several solutions, I will. What they've done to me now leaves something to be desired. If my money were to reach the card I used to deposit it...
Automatic translation:
Public
Public
8 months ago
Translation
They just told me this: Kany (Legiano)
April 10, 2025, 3:06 AM EEST
Hello,
Thank you for contacting our customer service team.
We would like to inform you that, in accordance with our Terms and Conditions, any balance in your game account will be voided during the process.
If you wish to proceed, please confirm your decision and acknowledgement by responding to this email.
If you have any additional questions, please feel free to contact us via email at [email protected] or live chat.
Best wishes,
Customer service
Edited by a Casino Guru admin
Automatic translation:
Public
Public
8 months ago
Translation
They just closed my account, supposedly saying it's duplicated. When they themselves told me there was no problem with my account, if there was a problem it would be corrected. Otherwise, my money would never have been put in there... that's called SCAM. And as you can see, I attached two screenshots of them above, and I have even more!
Edited
Automatic translation:
Public
Public
8 months ago
Dear weakz30,
Could you please clarify, if you have by any chance opened more than one account in Legiano Casino, or there is someone else living in your household, who might have a player account in this casino?
Thank you.
Public
Public
8 months ago
Translation
No, I didn't create one, but it belongs to a friend of mine. It has nothing to do with me, and I've never verified any other accounts in my past. I also let them know if there was a problem, and they said no, that if there was a problem, they would correct it. Today they told me that my withdrawals were accepted, twice. I took screenshots just in case.
I also told them to send me a receipt to the email I have access to showing that they have sent the money to my account since I cannot access my Legiano account.
It shows that they're accepting 100% of my withdrawals, even though they'll close my account. I have more screenshots if needed, confirming this again, and even videos if necessary. I have proof of the entire process and videos since I started on March 4th. I've been like this for over a month now...
Automatic translation:
Public
Public
8 months ago
Dear weakz30,
Could you please confirm, if I understand it correctly, that you have registered and are using 1 account, and your roommate has registered and is using their own account?
Have you both successfully verified your accounts?
Public
Public
8 months ago
Translation
Today they tell me that my withdrawal was completed by them satisfactorily, I asked them 1 week ago to send me a receipt to , and they don't answer me. Just today they told me my money arrived, but I haven't received anything, and my bank told me nothing arrived, and they didn't reject any money either...
Automatic translation:
Public
Public
8 months ago
Dear Legiano Casino,
Could you please clarify, when the player can expect to receive his withdrawals?
Public
Public
8 months ago
Translation
They supposedly told me that my withdrawal was completed successfully. I've been asking for the ARN to be sent to the email address I provided for several days, since they couldn't access my account email address. They told me no problem. And to this day, they still haven't sent me the proof, and I still haven't received my money... it's been several days...
Automatic translation:
Public
Public
7 months ago
Dear weakz30,
Thank you for your patience.
We would like to draw your attention to the following point of the General Terms and Conditions, which you accepted when creating your account on our website:
9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:
<....>
engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
<....>
9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;
permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;
void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;
Based on the aforementioned articles, we regret to inform you that a refund is not available for your account.
We hope this helps clarify the matter for you.
Best regards,
Legiano Team
Public
Public
7 months ago
Dear Legiano Casino,
Would you be able to send me evidence of the aforementioned breaches of terms and conditions to [email protected]?
Thank you.
Public
Public
7 months ago
Dear Mirka,
Please check your personal email as we provided you an evidence for this case.
Thank you.
Best Regards,
Legiano Team
Public
Public
7 months ago
Translation
But what refund? I don't want a refund of the money I've deposited; I want my profits.
You yourselves have said that my withdrawals have been completed satisfactorily, and that they should be reflected in my bank account... Why now you say one thing and then tell me another, and so on all the time?
There's something here that doesn't fit and smells very strange...
I have proof of everything.
Automatic translation:
Sensitive attachment
Sensitive attachment
7 months ago
Translation
Dear Legiano Casino team,
I am contacting you because I have not yet received the €1,500 corresponding to three withdrawals made over a month ago. After numerous follow-up attempts, I was recently informed that the withdrawals had been completed. However, these funds have not yet reached my bank account.
The day before yesterday, I was told that I would be sent the ARN codes within a few hours so I could follow up with my bank, but so far, I have not received that information.
Additionally, I want to remind you that I do not have access to the email with which I registered ( ) because I forgot my password. For this reason, I have repeatedly requested that you send me the information to my alternate email address. , which I do have access to. They previously confirmed to me that this wouldn't be a problem and that they could update the email associated with my account.
However, despite receiving some responses to the new email, when I try to continue the conversation, they again ask me to write from the original email, contradicting what they previously told me. This situation has plagued me since even before I made the withdrawals, and it remains unresolved.
I ask you, please, to send me urgently the ARN codes of the three withdrawals to and that this situation be resolved as soon as possible. I've been waiting too long for a clear and definitive solution.
I'm attaching proof, where they told me they would send me the RNA, just the day before yesterday.
Edited
Automatic translation:
Public
Public
7 months ago
Translation
And Mirka, if you realize, it makes no sense what they answer me here, to what they answer me in the live chat, they manipulate their own terms and conditions, when they are the first to violate them, when they tell you that your withdrawal will arrive in 3 - 5 business days, when they know it is a lie and most of the people who are here are here because of that.
They are the first, and I already explained why I had a second account, because I don't live alone and obviously someone can make another account.
Honestly, I don't want any refund of my earnings; I just want my winnings withdrawn. I've lost a lot with this casino, and now I've been waiting for answers for over a month and a half. They're telling me one thing yesterday, another the day after, and so on. It's not a serious casino from what I see, because to me this is a SCAM. What they're doing with my case makes no sense at all. When they're the first to violate, and I repeat, they're the ones! If this continues like this, I'll try to file a joint complaint with several people I've already identified, and I'll upload this case to Twitter wherever necessary, so that people don't bet their money on this platform...
Edited
Automatic translation:
Public
Public
7 months ago
Translation
Here I'm attaching another screenshot, and I have even more if needed. They tell me that my money (1500) will arrive without any problems. I proceed to ask because others tell me no. She tells me that her financial department has successfully verified my withdrawals, even though my account is closed, and that the withdrawal process has already been completed.
And now here Legiano tells me something completely different…
Don't you think you're trying to scam me out of paying me?
What more evidence do you want? I think this screenshot makes it pretty clear. I have even more if you want… but it makes it pretty clear. 
Automatic translation:
Public
Public
7 months ago
Translation
Regarding the last message I received from Legiano, I don't understand the response you gave me. Since not just one, but several of the agents working for you have reviewed my situation, they have contacted the finance department and have confirmed and corroborated numerous and repeated times that the withdrawal pending in my account before it was closed had been processed, accepted, and successfully sent. Therefore, based on these confirmations, as you can see in the screenshots I will send you below, it is quite clear that you yourselves were the ones who told me that the money belongs to me and that, for your part, it has been sent successfully. I simply had to wait until my financial institution transfers it to my account. Therefore, this was in the hands of my financial institution, not yours. Therefore, it makes no sense for you to inform me that, based on your regulations, you have decided that you cannot refund my money, since you contradict yourselves. According to your agents, this money has already been sent and now belongs to me. It's simply that the financial institution is taking a long time to process it, according to your data. Therefore, your reply is of no use to me. You have confirmed to me that this money is mine and that it will appear in my account within a few business days because you sent it, and you no longer have to do any further paperwork. You can no longer make any decisions based on this money. Therefore, as I have repeatedly requested from the finance department through your agents, I demand that you send me the receipt, or report showing the date on which this transfer was processed and the date on which the actions were carried out, since you have an obligation to keep accounts and record the transactions and procedures carried out by your management. I want this receipt to be sent to me, specifically showing the date you approved this withdrawal, the date you processed the transfer of the €1,500 withdrawal to my account with the finance department. No excuse is valid. You have my personal information, both my ID and bank details. You have confirmed that, using your personal information, you have successfully transferred the payment to my account, using the personal information I submitted. So, I want you to explain this to me, in addition to sending me the receipt I requested. I want you to provide me with screenshots or authentic documents. I want you to explain why my bank hasn't received it yet, since I've already contacted them about this supposed withdrawal, even though it was pending, meaning the €1,500 owed to me. That money is mine. You no longer have decisions on the same since you yourselves have corroborated that the money belongs to me and that it should be in my account since you have sent it so I want you to explain to me the reasons why that money is still not in my account and why you are making me go through these procedures I demand that the proof be sent and that I be sent all the procedures and the entire history of the actions that have been carried out on my case as well as all the explanations of why the payment has taken so long and why you are now contradicting yourselves and are telling me this in this email I want a complete history of the study and of the contact of your agents with the financial institution and the supposed managers with whom you have been communicating so that step by step everything that has been processed through my case can be pointed out and reflected and I want and demand that this money be sent to me along with the corresponding supporting documents to my bank account if this is not the case, I will be forced to report you to the criminal courts for fraudsters, since you are running an illegal casino.
As you well know, the crime of fraud is punishable and requires deception, that is to say, you pretend to be a supposed casino, therefore you deceive people who deposit money in order to keep our money, since if you win money in a casino, as is to be expected by any person, you have to be able to have access to that money and you are not allowing me to do so, so if this is the case, you are an illegal casino and you will have your corresponding complaint for fraudsters before the criminal courts.
Automatic translation:
Public
Public
7 months ago
Translation
On the other hand, and to conclude my email, I want to express my disappointment and your pathetic management of the situation, since you have contradicted yourselves numerous times when dealing with my case, you have never let me speak to a superior and have been referring my situation from one agent to another and now you are contradicting yourselves again and I have been trying to process a measly withdrawal of € 1,500 for two months. I want to tell you that your management is pathetic and ridiculous and that you should not manage a company and that I will personally make sure that if that money is not deposited into my account through contacts that I have who are Influencers and have a lot of impact on social level, this situation will go viral and that everyone knows the kind of scammers and bad people that you are, I will personally take care of everything so that everyone knows that your casino is useless and that I support your situation since if all this that is happening is true and if you do not deposit the money, you know that I have every right to inform all my followers and the followers of my Friends, and everyone who receives this information about what you're doing, because it's true information, and I have freedom of expression in this country. Know that I will exercise my right to freedom of expression and make sure this entire situation is known, since I have all the evidence, screenshots, and conversations I've had with each of your agents, and everyone will be involved in this situation whether I recover this money or not.
Automatic translation:
Public
Public
7 months ago
Dear weakz30,
I am waiting for further clarification from the casino outside of this thread. I will inform you, if there are any updates.
Thank you for your patience.
Public
Public
7 months ago
Translation
Thanks Mirka, I hope you read what I wrote too.
Automatic translation:
Public
Public
7 months ago
Dear Mirka,
Please check your personal email as we provided you an evidence for this case.
Thank you.
Best Regards,
Legiano Team
Public
Public
7 months ago
Translation
Dear Legiano,
You know everything I've said against you, you know I'm right, you don't even reply to emails anymore, because you have no arguments to defend the indefensible.
You yourselves, said by several agents not only one confirmed the withdrawals of my earnings, even though my account was CLOSED (said by yourselves).
They know perfectly well that I have all kinds of evidence that proves it with day and time.
Even one of your agents confirmed it to me and 100% as she said she would give me her justification, even another agent would send me the ARN, which as expected was another lie, nothing arrived.
And all of this is completely true, because as you said, in my case, it didn't matter if it was closed; my money would be 100% withdrawn and credited to my account. Just look at the photos; if not, check your live chat logs with me.
Automatic translation:
Sensitive attachment
Sensitive attachment
7 months ago
Translation
Now they tell me that they sent me the full amount on April 9th, IT'S A LIE, nothing arrived and I notified them and they promised to send me proof of the ARN, it's been two weeks and they haven't sent me anything, always with their excuses, my head is exploding.
And out of nowhere they tell me that I was the one who requested the closure of my account...
This is truly absurd, because they don't want to give me my earnings according to the representative here in Legiano. Their agents tell me something different every day, nothing fits, and they're accusing me of fraud here, without any sense, when I have proof to prove it...
Besides, what they say doesn't make sense with what they're saying to me, it doesn't fit at all!
Edited
Automatic translation:
Public
Public
7 months ago
Dear weakz30,
I am still communicating with the casino outside of this thread. I will inform you, if there are any updates.
Thank you for your patience.
Public
Public
7 months ago
Translation
Okay, but seeing what they say to me, and the way they talk to me, it smells strange, anyway, just look at the evidence I have.
Automatic translation:
Public
Public
7 months ago
Dear Mirka,
Please check your personal email as we provided you an evidence for this case.
Thank you.
Best Regards,
Legiano Team
Public
Public
7 months ago
Translation
These people don't intend to pay anything, not even the profits, they only rely on the fact that I am a fraud, and they don't have enough arguments like I do, as you can see.
Even the agents in their live chat lie about promises, the next day another and another, where all those words go into a void where they never reach their end and that is Legiano, a SCAM casino.
You can't tell me anything with all the receipts and proof I have, and you know it.
Automatic translation:
Public
Public
7 months ago
Translation
The casino fails to adhere to the deadlines established in its Terms and Conditions. Although they claim that withdrawals are processed within a maximum of 3 to 5 business days, in practice, it can take upwards of 10 business days or even longer to release the funds. This unjustified delay is a clear violation of their own commitments and creates a serious lack of trust.
Furthermore, they have begun closing accounts without warning or clear justification, leaving users without access to their funds or legitimately earned winnings. In many cases, after closing the account, they simply refuse to pay out the winnings, citing alleged irregularities without providing evidence or allowing for any transparent appeals process.
These practices are not only deceptive, but could constitute a scam. For all these reasons, I urge other players to be extremely cautious with this casino, and I urge the relevant authorities to investigate the company's actions.
Automatic translation:
Public
Public
7 months ago
Dear weakz30,
Could you please send me the documents, you provided to the casino during verification process to [email protected] for review?
Thank you.
Public
Public
7 months ago
Translation
Of course, I just sent it all to you Mirka, I sent these people verification like 5 times, one of the agents even told me that everything was correct but even then they didn't have the courage to verify me and give me my earnings.
I sent you screenshots from when I sent them to them. They themselves told me if there was any incorrect information that didn't match my registration, they would change it without any problem, which they didn't do, but they did confirm it to me on several occasions. If you need screenshots, I have them too.
I sent it to you by , because it's easier for me to send it to you, because I sent them all that from there.
I also emphasized this to you in the subject.
If you need any more information to prove what I have been told or confirmed, I would be happy to show it to you.
I really hope this gets resolved, but I see that the casino isn't doing its part and its promises are left hanging.
Automatic translation:
Public
Public
7 months ago
Dear weakz30,
To be able to proceed with the investigation, I would need further clarification and other documents from your side:
- Have you by any means changed your address since your ID has been issued? Would you be able to send me some document, that would be sufficient as a proof of address?
- You sent me a screenshot of the transactions from your Revolut account. Please download a bank statement from your Revolut account, unedited, in a PDF format, and also send it to my e-mail.
- Would you be able to specify, which devices you used to create account and play in Legiano Casino?
Since there has been a suspicion, that arose from the casino, I would like to inform you, that in certain cases, it is possible to participate in a verification call, that would be helpful to clear things out. You mentioned, a friend of yours also has account in this casino. Would you be willing to participate in a video verification call, where both, you and your friend would talk to a casino representative, if it would be suggested?
Thank you for your cooperation.
Public
Public
7 months ago
Translation
Thank you for your message and for continuing to investigate my case. Below, I provide the requested clarifications and documents, as well as additional information relevant to better understand my situation:
1. Have you changed your address since your ID was issued? Could you send me a document that serves as proof of address?
No, I haven't changed my address since my ID was issued. However, I'm attaching a recent proof of address (a utility bill, bank statement, or similar) to support this information.
2. Bank statement of my Revolut account in PDF format
I've also attached an official, unedited PDF statement from my Revolut account, as requested, which clearly shows the casino-related transactions.
3. Devices used to access and play at Legiano Casino
I have mainly used two devices:
A personal laptop (Windows) connected to my home Wi-Fi network.
A mobile phone (iOS), also connected to the same network or sometimes to mobile data.
Both devices are for personal use only. However, on one occasion, a friend visiting me accessed his own casino account from my Wi-Fi network, which may have led to confusion regarding the IP address.
4. Regarding suspicion of multi-accounting/fraud and the possibility of verification video call
The only instance that may have raised this suspicion is when, during a visit to my home, a friend of mine created and used his own Legiano Casino account on my home network. We were both watching a Twitch stream from streamer Nikito, who was promoting the casino, and decided to register separately.
I'd like to add that before my account was closed, I contacted the casino's support team to correct some incorrect information (such as my email address and even my registration details), and they confirmed that making those changes would be fine. However, they never made the changes and subsequently unilaterally closed my account, offering no solution and withholding my funds, despite assuring me that my money wouldn't be affected.
I have evidence of these communications with casino support and am willing to share them if necessary.
I greatly appreciate your time, understanding, and assistance throughout this process. I hope this information clarifies the situation and allows me to regain access to my funds fairly.
I look forward to your comments.
Automatic translation:
Public
Public
6 months ago
Dear weakz30, thank you for your email.
Could you please clarify, if there has been an instance, when you and your friend used the same device to access your player accounts?
Could you please also forward me the mentioned communication between you and the casino regarding your change of contact details?
You have also not answered my question, if you would be willing to participate in a verification call with your friend and a casino representative, if it would be required and needed for proving the authenticities of your accounts.
Thank you for your answers.
Public
Public
6 months ago
Translation
If your question is whether, for example, we ever use the computer to log into different accounts, then yes, of course, to see it together, for example, but as I say, we have often done it with other casinos or friends to get together to play roulette or something, and this has never happened to me with any casino, only here...
If I have screenshots where they tell me there is no problem, that if I have any incorrect information or something like that when I register and such, they are in charge of correcting it... and they never kept that promise, just like their lies that my money was delivered on April 9 and that they would send me the ARN (another lie and so on).
I wouldn't mind making a call so they can see that it's really me, although it's pretty clear that the cardholder and name on the card is me with everything I've already sent.
I'll send you proof to the same email address where they told me all that too...
Automatic translation:
Public
Public
6 months ago
Translation
In fact, I attached it at the beginning of the complaint where they confirmed that changing the data is possible. I will send it to you again via Gmail.
Automatic translation:
Public
Public
6 months ago
Translation
Besides, it's their own fault that they told me that they would fix any incorrect data I had, and that I only sent an email. If they had told me that this couldn't be changed, which they haven't told me yet, I would never have received any money there...
Automatic translation:
Public
Public
6 months ago
Translation
I have already sent various pieces of evidence to your email, Mirka, including more than one that is repeated so that you can verify it properly. I have explained each of the screenshots I provided in the last two emails I sent you, and I have attached the screenshots where they reveal themselves.
Automatic translation:
Public
Public
6 months ago
Dear weakz30,
Could you please confirm, if I understand it correctly, that both you and your friend accessed Legiano Casino from the same device?
Thank you.
Public
Public
6 months ago
Translation
Yes of course.
I don't understand why the casino tells me that, when I didn't have another account or a verified one, even as I told you before, it has never happened to us with other casinos, ever.
But look how they don't say anything about the captures and the lies they told me.
Just looking at the screenshots I sent you leaves a lot to be desired... They give themselves away!
Edited
Automatic translation:
Public
Public
6 months ago
Translation
To give you an example, it's like if a friend of yours lets you use their phone so you can log into your Instagram account to see something, for example, just so you understand.
But just like what they told me before, it doesn't make any sense at all.
The casino has been open for over two months and I see they're not going to do anything about it. This casino is incredible.
I hope to reach an agreement with them and get my money back as it should be, but given the lies and promises they've told me for two months, I have high doubts... But hey, there's still some hope...
Edited
Automatic translation:
Public
Public
6 months ago
Thank you for your reply.
I apologize, but we are not able to proceed with this complaint. The use of multiple accounts on the same device suggests the utilization of multiple accounts by a single individual and it would be impossible to prove that it's not just one person playing in both accounts.
Please note that it is very important not to share your device with others when accessing online casino accounts, as this can lead to complications and serious violations of casino terms. If you disagree with us, you can always contact the licensing authority, but I don't think their opinion will be different.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
