Legiano Casino - Withdrawal of player's winnings has been delayed.

I requested a withdrawal of my funds via Interac e-Transfer on Monday, August 31st, at 5:00 AM.

​According to the casino's terms and conditions, processing takes up to 3 business days. Even if the casino applies their internal rule of counting business days starting from the day after the request, exactly 3 full business days (72 hours) elapsed by 5:00 AM today, September 3rd.

​Despite this, my withdrawal remains stuck in pending status. When I contacted live chat support, the agents continuously deflected, falsely claimed they were still within the timeframe, and eventually dismissed my inquiries or told me to email support without providing a valid resolution.

​I demand the immediate approval and release of my funds, as the casino has officially breached its own processing timeframe. I have attached screenshots of the transaction request and live chat transcripts as proof.

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Dear kulasbartlomiej335,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for the reply. However, Legiano Casino's terms state a maximum of 3 business days, not 14 days. My 72-hour window expired this morning, my account is verified, and the casino is actively breaching its own rules. Please assign a real mediator to investigate.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kulasbartlomiej335,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean