The player from Germany faces issues with Legiano Casino, where his withdrawals are blocked despite completing the KYC verification. After winning €200 and having a previous successful withdrawal, he has been waiting over a month for a resolution, receiving only generic replies from the casino.
Legiano Casino - Player’s withdrawals are delayed by the casino.
Opened
Current status
Waiting for player to reply
4d 10h 6m 56s
Legiano Casino
Safety Index:HighCase summary
Discussion
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Public
4 days ago
Translation
Hello everyone, I'd like to file a complaint against Legiano Casino. I've deposited money there several times and was even able to withdraw €200 once without any problems. However, when I won another €200 and tried to withdraw again, the withdrawal was canceled after three days and my withdrawals were blocked. I was asked to complete a KYC (Know Your Customer) verification, which I did and which was successful. My withdrawals remained blocked. I then played the €200 up to €2,500. For a month now, I've been discussing with the casino via email why my withdrawals are blocked. For a month, I've received the same pre-written reply stating that my issue is known to the finance team and is being treated as a priority… what kind of priority can I expect in a month?! There are 56 replies in the email because I write to them every day or every other day… but nothing is being done. It seems like a scam casino to me.
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear SlotGambler88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you accumulated your winnings with or without an active bonus?
- Could you let us know how long did your last successful withdrawal took to be processed?
- Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
