The player from Greece faced issues with his recent withdrawal requests from legiano2, having successfully received a previous withdrawal of €500 but then had three additional withdrawals of €500 each that remained in processing. Despite his attempts to communicate via email, he did not receive any responses regarding his pending amounts totaling €1500. The Complaints Team was unable to proceed with further investigation or provide potential solutions due to the player's lack of response to inquiries and reminders, resulting in the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Legiano Casino - Player’s withdrawals are delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,500
Legiano Casino
Safety Index:HighCase summary
Discussion
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2 months ago
Translation
I have made a withdrawal from legiano2, my first, namely €500, on October 4, 2025.
I received the money on October 13, 2025. I made 3 more withdrawals of €500.
October 16-17-23, 2025 and beyond
It is being processed while they were answering my emails, now they are not answering me, they are not putting my money in, I still have €4255 in and €1500 in pending withdrawals.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Petroskrav,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Legiano Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- How long have you been a player at this casino, please?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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2 months ago
Translation
8/28/2024 almost a year and two months
my winnings are without active bonus
It doesn't ask me for any verification and I see it the way I sent you in the photo?
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2 months ago
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They tell me the same thing every day that they are making sure I get my money and such lies while they do nothing
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2 months ago
Dear Petroskrav,
thank you for your reply.
Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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2 months ago
Dear Petroskrav,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Translation
We have received 4 withdrawals of €500, I am waiting for the rest.
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2 months ago
Dear Petroskrav,
We are pleased to hear that you have received a portion of your winnings. This complaint will remain open until confirmation of the full disbursement of funds is obtained.
Has the reaming funds arrived to your account, please?
Looking forward to your reply,
Katarina
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1 month ago
Dear Petroskrav,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
