Legiano Casino - Player's withdrawals are delayed.

Hello,

I am writing to report an issue regarding three pending withdrawals on my Legiano Casino account. Since July 5th, I have requested three withdrawals of €500 each (total of €1500), and as of today, all of them are still pending verification.

I have submitted all the required documents and completed the KYC process, but the status has not changed. I have contacted support multiple times and received vague or generic replies, with no clear timeline or reason for the delay.

This situation is very frustrating and I feel that my winnings are being withheld unfairly.

I kindly ask Casino Guru to assist me in resolving this matter and help ensure that Legiano Casino honors its obligations and processes my withdrawals.

Thank you in advance for your help.

Kind regards,

[hidden by Casino Guru]

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you place bets on sports?

Did you accumulate your winnings with or without a bonus?

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification, or are your documents still waiting to be checked by the relevant department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi Veronika,

Thank you for your reply,

for the game I played at live casino,

for the bonus i haven’t used any,

About the the withdraw its my first one with this casino

and about the KYC in the casino website in the verification section I have nothing to send and I send an e-mail to ask and they reply « no all is good about that » but they never ask me about

i hope these answer will

help you for me thanks a lot,

best regards.

Hi Veronika,

I’m here for an update

i can confirm that, no verification is needed for my account leggiano casino answer me about that and everything is good !

Thank you for your responses. Could you please specify which live casino game you played?

If you have any communication between you and the casino customer support regarding the delay in processing your payment, please forward it to me at veronika.f@casino.guru. Thank you for your cooperation.

Dear Keonisaramito,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.