The player from Germany has been waiting 12 months for withdrawals from Legiano, with current payouts of €500 pending from February 1st and 2nd, and a €300 request from February 16th. Despite having a good history with the casino and no pending verifications, he is facing delays in processing his payouts.
Legiano Casino - Player’s withdrawals are delayed.
Opened
Current status
Waiting for player to reply
3d 19h 56m 21s
Legiano Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Translation
Good day,
My current balance on Legiano is €18,700 - €1,300 of which is currently being paid out.
On February 1st, 2nd, and 3rd, I requested €500 each day (daily maximum). Since the payouts aren't progressing as expected, I cancelled the payout for February 3rd yesterday and requested only €300 (February 16th). Therefore, I currently have the following payouts pending:
February 1st: €500 // February 2nd: €500 // February 16th: €300. - I've only had good experiences at the casino so far and have deposited and withdrawn a lot... but now I'm starting to get the runaround. My account has no pending verifications or anything like that.
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3 weeks ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the winnings you are currently trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
- When was the last time you received a payout from this casino, and how long did it take for the casino to process it?
- What reasons did the casino customer support provide for the delay in processing your withdrawal requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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3 weeks ago
TranslationHi, I was playing slots and won €10,000 on Book of Ra with a €2 bet. I won the other €10,000 through various live casino activities, including blackjack and roulette.
All without bonus.
The last payment was on February 3rd – that was a payment request from January 27th… it took a week. That was okay with me. Nothing has happened since.
The reason given is always the same… many applications at the moment… and they have forwarded it to the finance department as a high priority….
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3 weeks ago
TranslationThey've now requested verification... so it's moving forward... I think we should wait a little longer. There's movement... that's very positive.
Thanks!
VG
Justin
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3 weeks ago
TranslationVerification was completed very quickly and a €500 withdrawal was processed immediately. Things seem to be moving forward now.
For now, everything is back to normal.
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2 weeks ago
Hello JustinMcQuaja,
We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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1 week ago
TranslationToday I received the payment from February 16th (€300) as well as two payments of €500 each from February 20th and 21st... I immediately requested another €500 payment... which I will also do tomorrow and the day after... progress is being made, just much slower than expected. We'll see. I'll keep you updated.
VG
Justin
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1 week ago
I'm glad to hear that your account has been verified and that you are now receiving your winnings. Could you please specify how many pending withdrawal requests are currently in your account, and when exactly you submitted them?
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3 days ago
Dear JustinMcQuaja,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
