The player from Germany is seeking assistance with a €3,000 withdrawal request from Legiano Casino made two weeks ago. He expresses concern about the payout due to complaints from other players and is ready to provide necessary verification documents to ensure proper processing.
Legiano Casino - Player's withdrawal request is delayed.
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Current status
Waiting for Casino Guru to reply
6d 4h 33m 5s
Legiano Casino
Safety Index 8.5 HighCase summary
Discussion
Public
Public
2 days ago
Translation
Complaint against Legiano Casino – payout of €3,000
Dear Casino Guru Team,
I would like to file a complaint against Legiano Casino and request your assistance in obtaining the payout of my legally obtained winnings of €3,000.
I played at Legiano and won €3,000. I have requested a withdrawal. However, due to various complaints from other players about Legiano, I am worried whether my winnings will actually be paid out in full.
I would like to explicitly state that I am prepared to submit all required verification documents and await the casino's standard checks. I simply want to ensure that my withdrawal is processed correctly and in accordance with the applicable terms and conditions.
I therefore ask Casino Guru to investigate the case and, if necessary, contact Legiano so that the payout of my winnings of €3,000 is carried out properly.
If needed, I can provide you with screenshots, the payout history, game history, and other evidence.
Thank you for your support.
Best regards
Caner
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Have you been asked to submit any identity documents to the casino for the verification of your account?
- Did you accumulate your winnings with or without a bonus?
- What types of games did you play to accumulate the winnings you have been trying to withdraw?
- When was the last time the casino communicated with you regarding the delay in processing your withdrawal request? How did they explain the reason for the delay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.
Best regards,
Veronika
