The player from Italy had successfully withdrawn funds from Legiano in the past but faced issues with a €250.00 withdrawal request made on 21/01, which was canceled two days later without explanation. Despite reaching out for clarification, she received automated responses, leading to doubts about the casino's reliability. The issue was resolved after the player submitted a new withdrawal request using a verified payment method, which was processed successfully after 36 hours. The complaint was marked as 'resolved' by the Complaints Team.
Legiano Casino - Player’s withdrawal request is canceled.
Resolved
Our verdict
Case closed
Amount: €250
Legiano Casino
Safety Index 8.6 HighCase summary
Discussion
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1 year ago
Translation
I have made numerous deposits on Legiano and requested 4 withdrawals between September and October, all of which were paid within 48 hours. However, now, seeing how many negative reviews it has accumulated over the past few months, I got scammed too! I requested a withdrawal of €250.00 on 21/01, which was canceled by them on 23/01 without any explanation. When I reached out to their usual BOT—because you never have the possibility to speak with a real person—I was told that the withdrawal was being processed and everything was fine. Yet, two hours later, it was canceled. I have requested it again now, even though I have little faith. Be careful, don't pay attention to positive reviews, because waiting for your withdrawals to be successful with Legiano is like playing Russian roulette.
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1 year ago
Dear Angelica33,
Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're facing. To better understand your situation and assist you effectively, could you please answer the following questions?
- Have you selected the same payment method for withdrawing your winnings as the one you used for depositing?
- Have you successfully completed the full KYC verification?
- Have you contacted customer support to inquire about the reason your withdrawal request was canceled?
- Are there any pending withdrawal requests in your account currently? If so, when exactly did you submit them?
- Have you tried using different payment methods to request the withdrawal of your winnings?
I hope we’ll be able to assist you in resolving this issue as soon as possible. Thank you in advance for your response.
Best regards,
Veronika
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1 year ago
TranslationHi Veronica,
I requested the withdrawal on another payment method with which I have already made deposits in fact now I requested it on the old payment method where my withdrawals were credited in the past. As for kYC they have never asked me for any type of document not even now that I wrote to customer service who responded by asking me only for the screens of the withdrawal cancelled by them and the withdrawal requested this morning. Unfortunately seeing the hundreds of negative reviews about it in recent months makes me think of a scam
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1 year ago
TranslationAnd no, I have no other pending requests!
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1 year ago
TranslationAnd no, I have no other pending requests!
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1 year ago
Could you please submit a new withdrawal request using a verified payment method? If it gets canceled again, we will investigate the issue with the casino. Thank you for your patience and cooperation.
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1 year ago
TranslationGood morning, fortunately having requested the withdrawal with the usual method it was processed after 36 hours! 🙏
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1 year ago
Dear Angelica33,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
