Legiano Casino - Player’s withdrawal is delayed and causing stress.

I have been waiting over the amount of days they said they would have my withdrawal processed by. I've contacted support and they are saying due to high numbers of people winning there has been a delay with my withdrawal after reading all of the complaints I'm really worried. I have one withdrawal of 1000 and another of 500 and they keep saying my money's safe I've asked them what documents I have to send for verification and they say none. It's really stressful because I've never had this problem

Hello Nicolehaika,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when are your withdrawals pending?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It says my account doesn't need verifying I did ask them where I send supporting documents and they said I don't need to.

I accumulated my winnings with real money as I never use bonus.

My withdrawal has been pending since the 22/11/2024

I spoke to casino chat today again and they are still saying the have system overload and are having problems because there are so many withdrawal requests I ask them for a time frame and they have no information they can give me they thank me for trusting them even though I don't after seeing all the complaints.

Hello Nicolehaika,

We always recommend to wait 14 days for any withdrawals to be processed. If it's been less I can only advise to wait.

Please let us know in a few days if the money has arrived or in case of any updates regarding the payment.

Looking forward to hearing from you.

Regards,

Nick

It was declined and put back to my account because I had a dash between the numbers in my bank account details so I have withdrawed again without the dash and will see how it goes.

Hello Nicolehaika,

Please let us know once the payment arrives or it would take longer than 14 days to be processed.

Will be waiting for your response.

Regards,

Nick

Payment was made

Dear Nicolehaika, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru