The player from Croatia had requested a withdrawal two weeks ago and was still waiting for the funds. The Complaints Team had attempted to gather further information by asking the player about his account status and previous withdrawals, but he did not respond to follow-up questions. As a result, the investigation could not proceed, and the complaint was rejected due to a lack of communication.
Legiano Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
Legiano Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 year ago
Dear Bengharbi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
This is first withdraw.
Everything is confirmed and verticifed.
Without bonus.
Public
Public
1 year ago
Thank you very much for your reply, Bengharbi. Which games did you focus on - slots, live casino, sports betting, etc.?
Could you please clarify when exactly was your account blocked? Have you received any explanation from the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
