Legiano Casino - Player's withdrawal is delayed.

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Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

It's been 14 days and I haven't received even 1€, I'll explain that to you, and there is also no pending verification.

Dear player, thank you for sharing the additional information. Please specify the date when you requested withdrawals. I'd also appreciate it if you could clarify the following details:

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I received the winnings without bonuses, I won the amount of 4600€ approximately on 28/9 with the Limit of 800€ because I am in VIP instead of the limit of 500 per day. Until then, I have withdrawn 2400€, which I have not received anything yet and no one is answering me. I also have another 1000€ in my balance to withdraw.

I have done whatever verification was needed and I have also made several withdrawals in the past.

Dear player, please specify the date when you requested the withdrawals.

Additionally, could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

They put the money in my account today, I'm still waiting for one last withdrawal.

Dear player, can you please clarify if you have received the payment? Do you still have any pending withdrawals?

Dear kriss1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received my first winnings about 16 days after the withdrawal, unfortunately not all of them because even though identification is not required at this particular casino, they always deposited the money after 3 business days. Once I won the large sum of €6,400, they delayed it for more than 2 weeks, resulting in me being tempted and losing €2,000. They do it on purpose because very few people will not play after a few days, and ultimately there is no other amount in there to be withdrawn.

I won the amount of €4,600, sorry about the previous one (6,400 was a mistake)

Dear player, after reviewing the details of your case, I understand that your balance was lost during gameplay. Players are responsible for the management of their own balance, including any decisions made during play. Unfortunately, we cannot assist in cases where funds were legitimately wagered and lost, as gameplay outcomes are determined by chance and fall outside our scope of mediation, and we cannot pursue the casino for not processing your withdrawals earlier if there is no balance left.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.