The player from Germany had requested a withdrawal three weeks ago but had not received payment for a month. Despite having contacted support multiple times, he was informed of a delay each time, which he found excessively long. The issue was resolved, and the player confirmed that he was satisfied with the outcome. We marked the complaint as 'Resolved' in our system.
Legiano Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
Legiano Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 months ago
Translation
I haven't received my payment for a month. Every time I contact support they say it's because of a delay and thank you for your patience, but one month is really too long. I'm asking for help.
Automatic translation:
Public
Public
6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Public
Public
6 months ago
TranslationGood day ,
Have you ever made successful withdrawals?
: no, this is the first time I've heard about Legiano.
Could you please confirm that you have passed the KYC verification?
:I have been successfully verified
Have you accumulated your winnings with or without an active bonus?
:I activated a bonus, but won the €1500 with real money. I wasn't in the bonus area yet.
Edited
Automatic translation:
Public
Public
6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear sefa98,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
