The player from Bavaria had been waiting for two weeks for a withdrawal request submitted on July 5, 2025, despite the casino's terms stating a maximum processing time of three days. He had successfully withdrawn 500 euros but had not received the subsequent withdrawal of 400 euros. After communication with the Complaints Team, the casino confirmed that all pending withdrawal requests had been completed. The player confirmed receipt of his winnings, and the issue was marked as resolved.
Legiano Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €400
Legiano Casino
Safety Index:HighCase summary
Discussion
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7 months ago
Translation
I requested a withdrawal on July 5, 2025. The live chat always says the same thing, that it will be processed as soon as possible. The casino's terms and conditions state 3 days... If it's delayed by a few days, that's fine, but 2 weeks? The maximum daily withdrawal is 500 euros. Since I won a total of 900 euros, I requested a withdrawal of 500, which was processed fairly quickly. I submitted the 400 for withdrawal the next day, but I haven't received anything yet... Other casinos pay out within a day.
Automatic translation:
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6 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
Did you accumulate your winnings with or without a bonus?
When was the last time the casino contacted you regarding the payout of your winnings?
Has the casino explained the reason for the delay in processing your payment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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6 months ago
Translation
The casino didn't ask for any verification so I can't do anything under the verifications tab
I have been contacting the casino almost every day for a week, they always say there is a high workload, I collected the winnings with a deposit bonus
According to the casino's terms and conditions, withdrawals are processed within 3 days...
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6 months ago
Please forward me all the communication between you and the casino regarding the delay in processing your payment at [email protected].
Also, kindly send me a link or a screenshot of the bonus you activated and played with.
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6 months ago
Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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6 months ago
Dear jann123,
I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Legiano Casino representative to join this conversation and participate in resolving this complaint.
Dear Legiano Casino,
Could you comment on the situation?
Thank you in advance for providing the information.
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6 months ago
Dear jann123,
Thank you for reaching out to us.
We would kindly like to apologize for the delay of your withdrawal request.
Please be informed that we forwarded your payment with high priority and we expect to complete the transaction in the nearest time.
Thank you for your patience and understanding.
Kind regards,
Legiano Casino Team
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6 months ago
Dear Legiano Casino,
Thank you for your response and the information you have provided.
Please let us know as soon as the player's withdrawal is processed.
I'll be awaiting your reply.
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6 months ago
Translation
Hey legiano casino thanks for the answer, I've been hearing the same thing for weeks, could you give me a deadline by which you will have done this? an exact date
Edited
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6 months ago
Dear jann123,
We are happy to inform you that all your pending withdrawal requests have been complete.
We thank you for your patience and cooperation.
Kind regards,
Legiano Casino Team
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6 months ago
Dear Legiano Casino,
Thank you for your cooperation.
Dear jann123,
Could you please confirm the receipt of your withdrawals?
I'll be awaiting your reply.
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6 months ago
Dear jann123,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Stefan, Casino.Guru
