Legiano Casino - Player's withdrawal is delayed.

I've had issues with this casino before, and after several months of verification, I finally got paid.

I still had some money to withdraw and I think they're giving me false excuses to avoid paying me.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support, and what did you discuss? What reasons for the delay were you given?
• Could you please share with me your communication with the casino as supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have never used a voucher.

My earnings come from sports betting and casino roulette.

I chat with him every day and he just makes excuses. I'm sending you a screenshot of the conversation.

Hello, how is my complaint with this casino going?

This situation is horrible

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, 

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Legiano Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Legiano Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear beruco-26,

We kindly inform you that your withdrawal requests have been successfully completed.

Thank you for your patience and understanding.

Kind Regards,

Legiano Casino team

Thank you, Legiano Casino, for the update.

Dear user,

Could you confirm you have received your payment, please?

Thank you.

Respectfully,

Romi

Dear beruco-26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru