Legiano Casino - Player's withdrawal is delayed.

The working days for processing have passed and I have yet to receive a response or have my withdrawal approved. I am still waiting for €400 and have yet to be paid (I have not played with a bonus nor have they asked me for verification).

Dear sotiriskarasas21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Sorry, but why didn't they say this from the beginning?



Two different casinos at the same time in the same chat, the same person, explain to me now how this is possible, I'm talking to the same Leonidas bot in both myempire casino and legiano casino, the business days I have to wait have passed!

Thank you for your reply, sotiriskarasas21. I’m very sorry, but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Furthermore, many casinos use outsourced customer service. This isn't anything unusual or suspicious, and I believe that this is the case here. I hope this clarifies the situation.

Dear sotiriskarasas21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru