The player from Germany had his €300 withdrawal request rejected three times, with explanations related to banking issues and browser instructions. After following the suggestions and re-requesting the withdrawal on June 8, 2025, he had not received any response, and attempts to reach live chat resulted in ticket closures. The Complaints Team acknowledged the lack of response from the player and, due to this, was unable to investigate further, leading to the rejection of the complaint. The player was informed that he could reopen the complaint at any time.
Legiano Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €300
Legiano Casino
Safety Index:HighCase summary
Discussion
Public
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9 months ago
Translation
I requested a withdrawal of €300 from this casino, but it has been rejected twice now. Once, they said there were problems with the bank. The second time, they told me to use Google Chrome, clear the cache, go into incognito mode, and request the withdrawal again. I did it. The withdrawal was rejected again. I requested the withdrawal again on June 8, 2025, and to date, I've received no response. When I go to live chat, they tell me to wait, and the ticket is immediately closed.
Automatic translation:
Public
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9 months ago
Dear Lars93x,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, or if your withdrawal gets cancelled again, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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9 months ago
TranslationYesterday I contacted the live chat again, and she said she'd forward it to the finance department because the withdrawal amount had already been submitted on June 8, 2025 (after two canceled withdrawals). We'll wait and see if it gets canceled again this time. (The withdrawal request was submitted six days ago.)
Automatic translation:
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8 months ago
Thank you for the update. Please let me know if you don't receive your winnings within the 14-day period.
