The player from Hungary filed a complaint against Legiano Casino after requesting a withdrawal two weeks ago. Despite meeting all terms related to her bonus and having deposited real money, the casino refuses to pay out her balance of over 200,000 HUF, claiming it is tied to a "no deposit bonus" without providing a valid reason. She seeks assistance in recovering her winnings.
Legiano Casino - Player's withdrawal has been delayed.
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Legiano Casino
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4 days ago
Translation
Complaint against Legiano Casino
I would like to file an official complaint regarding Legiano Casino.
I deposited 20,000 HUF, to which I received a bonus of 16,000 HUF. I fully met the terms of the bonus, including the wagering requirement.
Despite this, the casino refuses to pay out my balance of more than 200,000 HUF.
As a justification, they claim that the amount is related to a "no deposit bonus", however, this is not true, as a real money deposit was made and I played through the associated bonus according to the rules.
The casino was unable to provide a clear, verifiable reason to support the refusal to pay out.
There is no clear and official licensing or regulatory information on the website that would allow players to clearly identify the regulatory authority or legal complaint forum.
I can provide all necessary evidence (deposit, bonus terms, game progress and communication with support).
I would like to ask Casino Guru for help in investigating this matter and recovering my legitimate winnings.
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Could you kindly provide a screenshot of the deposit you used to activate this promotion?
- Have you played with bonuses in this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
