Legiano Casino - Player's withdrawal has been delayed.

I am a player at Legiano Casino, and I am facing serious issues regarding the non-payment of my winnings:

Total winnings: €11,774.

Pending withdrawals: Three withdrawals of €500 each, totaling €1,500. Two of these withdrawals have been pending for 15 days.

Issues faced:

Non-payment: Despite repeated requests, my withdrawals have not been processed.

I filed a complaint on AskGamblers.com a week ago, but they have not responded.

Misleading advice from support: The customer service advised me that crypto withdrawals are faster than Visa. Following their advice, I canceled one Visa withdrawal of €500 to convert it to a crypto withdrawal, but this has also not been processed.

No clear explanation: Support has failed to provide satisfactory answers for the delays or the crypto withdrawal issue.

I demand an immediate resolution and full payment of my winnings, totaling €11,774.

Dear noah2003cuisinier,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear kristina,

Thank you for your quick response. Here is the additional information regarding my situation:

1. Successful withdrawals: This is my first time attempting a withdrawal, and I have not yet successfully withdrawn.

2. KYC verification: I have not completed KYC verification as the site does not require it at this time.

3. Accumulation of winnings: My winnings have not been accumulated with an active bonus.

I have attached the screenshots below to help clarify the situation. I hope we can resolve this issue quickly.

Thank you for your assistance.

Best regards,

Noah

After 17 days legiano canceled my withdrawal 😭 so I restarted a withdrawal I don't understand I'm verry sad please casino guru help me for this injustice

Thank you very much, noah2003cuisinier, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, a little update: on January 16, 2024, I requested a withdrawal of €500, which was approved today. I still have 3 withdrawals pending for January 17, 18, and 20.

Hello noah2003cuisinier,

My name is Romi, and I will be assisting you with your case.

I will try now to contact the casino regarding your withdrawal.

Dear Legiano Casino,

Could you please provide any information regarding the withdrawals and inform us what the reason is for this delay?

Thank you in advance.

Best regards,

Romi

Good evening, I’m back with some updates. This week, Legiano approved 3 withdrawals. I’ve therefore made 3 new withdrawal requests, which are still pending. I’ll keep you updated as soon as I have more news. Best regards, Noah.

Legiano deleted my account! I had €1,500 in withdrawals and €8,874 in my balance. Please help me I don't understand 😭😭😭 why? 

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi no news today I send email to support and I don't have respond....

Nothing today I don't understand why my account is delete don't use your money in this casino is absolutely pure scam

Greeting all.

Dear noah2003cuisinier, Please try not to get abusive and do not use this kind of language here.

I am trying to contact the casino by email now, so we can learn what exactly is going on.

Thank you.

Respectfully,

Romi

Dear all,

Thank you for reaching out!

We are looking into the matter and will provide updates as soon as possible.

Best regards,

Legiano team

I haven't updated Legiano asked me for documents but it's been over 1 week since I sent everything it's been over 2 weeks since I no longer have access to my account and I'm really fed up with Legiano I hope the whole world sees that this casino is not really not serious you just have to look at its rating on trustpillot which only goes down I'm not asking for an update but simply to recover with my balance of!

Hello all.

Thank you, Legiano team, for the information.

We will wait for the update then.

Regards,

Romi

Dear all,

Thank you for your patience!

Please be informed that we have requested the Proof of address document from the customer.

It should be a registration confirmation document from their local municipality showing their address . Document should not be older than 30 days and should be stamped.

We appreciate your co-operation on the matter.

Best regards,

Legiano team

Hello Legiano, I went to the town hall yesterday to get the requested document, however the town hall does not provide a certificate of residence. They told me that they provide a sworn statement that I reside at the address, accompanied by my identity card. They stamped the certificate with the signature of the town hall. I will send you the document as well as an invoice from my housing organization for this month.

I sent you everything yesterday

Today you tell me that the documents are not very visible so I scanned the sworn statement via an application on my phone and I asked for the pdf for the rent invoice I answered everything to today's email with the documents in doubt I will send you the documents twice

I am sending you a summary of the documents that I sent for the verification of my account at Legiano Casino. To date, I have been waiting for a response for a month.

First of all, I would like to point out that the Morlaix town hall does not issue a certificate of residence or a document of registration in a municipal register, because this type of proof is not provided by this town hall. On the other hand, I sent a sworn statement of residence, signed and stamped by the town hall, which constitutes official proof of my address.

Here are all the documents that I sent:

✅ Sworn statement of residence, stamped by the town hall.

✅ Rent invoice from the Barraine Immobilier agency.

✅ CAF account statement, certifying my housing benefits and mentioning my address.

✅ Proof of address from Engie, obtained via the application, proving my current address.

I have been waiting for a response for a month now, and I request a very quick response regarding the status of my account verification. If my documents are refused, this would clearly be in bad faith and could be perceived as an attempt to buy time.

This message is simply a summary to confirm that all the required documents have been submitted.

Looking forward to hearing from you soon.

Greetings all.

Thank you for your cooperation.

Dear Legiano Casino,

Could you update us regarding the situation now, please?

Thank you in advance.

Respectfully,

Romi

Dear noah2003cuisinier,

Thank you for being so patient with us! We really appreciate it.

We have sent you an email asking you for few of your details. We kindly request you to please share the requested details so we can proceed with your case accordingly.

We are waiting for your reply to our email. Thank you!

Best regards,

Legiano team.

Casino guru can you seriously help me?

Legiano Casino support asks me for a refund? no document but this:

Dear Noah,

We hope you find this email in good health!

To help you with your refund request, we kindly suggest you to please share your bank details as followed: -

• Full Name (please include all names including middle names)

• Email

• Bank Account’s Owner name

• IBAN/Account no.

• Bank Name

• Bank location (Country)

• SWIFT/BIC

We are waiting for your details

Best regards,

Legiano team.

Doesn't that make sense??

(I sent everything in doubt)

I had already sent my bank details on February 3, 2025 and this is not a response from KYC just from Support they are trying to save time again, I want a response from KYC to whom I provided the residence documents that I sent 15 days ago? they are doing anything this casino is a disaster how can it have a very high index? Please do something I am seriously fed up

My account is still under review I can't do anything I want my 9324 euros back!

Please do something casino guru

Legiano Casino support is asking me for refund information, but I never made a refund request! Their message makes no sense:

Subject: Refund Request

Dear [Name],

We hope you are doing well!

To help you with your refund request, we kindly ask you to provide us with your bank details as follows:

• Full name (all first names included)

• Email

• Bank account holder name

• IBAN / Account number

• Bank name

• Bank country

• SWIFT/BIC

We are waiting for your information.

Kind regards,

The Legiano Team

I never made a refund request, so this message is completely incomprehensible!

(I still sent my information out of doubt...)

I had already sent my bank details on February 3, 2025, and this message does not even come from the KYC department, just from support. They are still trying to buy time!

I want a response from KYC, to whom I sent my residency documents 15 days ago. This casino is doing anything!

My account is still being verified, I can't do anything and I want my €9,324 back!

Please casino guru help me I'm tired of this situation it's just crazy

They are doing the same thing to me last time, telling me that they have not received anything, even though as specified, I sent the document that the KYC asked me for twice on February 19 and February 20, 2024, in doubt to support, please casino guru, make things clear, it's exhausting when I ask in live chat they tell me to take a photo of the front and back of an identity document, but I already did it a month ago, all the operators contradict each other!

Greetings all.

Dear Legiano Casino,

Could you please explain the situation here?

Thank you.

Best regards,

Romi

Good evening yesterday March 4, 2025 the KYC sent me an email for a manual withdrawal of my funds, they asked me for certain information to be able to transmit the funds, I transmitted everything the same day and I am waiting for my balance of 9324 euros On my bank account...

Hello, I am contacting you to update my complaint regarding the withdrawal of my funds. Today, I noticed that the sum of €3,500 was withdrawn from my account, but €5,824 is still missing. I have sent you an email to ask for clarification on this situation and to know why the withdrawal was made partially. I thank you for providing me with detailed information on this transaction and for clarifying when the rest of the sum will be transferred to my account. I look forward to your prompt response. Kind regards, Noah

Dear noah2003cuisinier,

We are still waiting for your bank details. We can only make the transfer of your balance amount, if you share your bank details as requested earlier. We hope this helps clarify the matter for you.

Please share your bank details to the email we sent you again, to proceed further with your request.

Waiting for your bank details once again.

Best regards,

Legiano Casino.

Hello,

I would like to update my complaint regarding my withdrawal from Legiano Casino. After several weeks of waiting, the KYC team finally validated my documents and initiated the withdrawals. However, there was a major communication issue with support, as they asked for my banking details three times, even though the KYC team had already handled everything.

As of today, I have received a first payment of €500, and the remaining funds (€8,824) have been processed by the KYC team but are still pending validation by the financial department. I will maintain my complaint until I receive the full amount.

I also want to highlight that the lack of coordination between the KYC team and customer support made the process unnecessarily confusing and stressful. I now hope that my payments will be finalized quickly.

Best regards,

Noah Cuisinier

Greetings all.

Thank you for your cooperation.

Dear noah2003cuisinier,

I am glad that things are moving now, and I will keep this complaint open until you confirm that you have received the whole amount.

Best regards,

Romi

Dear noah2003cuisinier,

We are happy to confirm that your balance amount has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Our team wishes you all the best for your future activities!

Best regards,

Legiano Casino.

Dear noah2003cuisinier,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Thank you for your cooperation.

As it was confirmed by the player by email that he has recieved the withdrawal, now we can close this complaint.

So, thank you, noah2003cuisinier, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru