The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After multiple communications regarding delays and partial payments, the player's outstanding amount of €2,500 had been successfully processed and completed by the casino after nearly two months. The issue had been resolved, and the complaint was marked as 'resolved' in the system.
Legiano Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: €6,700
Legiano Casino
Safety Index:HighCase summary
Discussion
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11 months ago
Translation
My payout has been in process for 2 weeks now and nothing is happening. Support always writes the same thing: sorry for the inconvenience, we will take care of it. Nothing is happening.
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11 months ago
Dear SL04,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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11 months ago
Dear SL04,
We sincerely apologize for the delay and inconvenience.
We are pleased to confirm that all of your withdrawal requests have been completed.
Please be assured that your new pending withdrawal requests, submitted by the end of March 2025, have been forwarded to the appropriate department for processing, and you will receive your payment as soon as possible.
Kind regards,
Legiano Casino Team
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11 months ago
TranslationI've received two payments now, one of which was canceled. I have no idea why. How long will it take until I receive €5,700? If a payout takes 14 days, but I can only request €500 every 24 hours, and then the requests are canceled after two weeks? Then it will take months until I receive the full amount. Is that correct?
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11 months ago
Dear SL04,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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11 months ago
TranslationI have received 2 payouts of 500€ each. One payout was simply cancelled without reason. I have now only received 1000€ out of a total of 6700€ after more than 2 weeks. This is the current status.
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11 months ago
Dear SL04,
We are pleased to confirm that all withdrawal requests mentioned have been successfully completed, except for 2 submissions which were unfortunately cancelled by the provider.
We would also like to ask for your patience as we strive to process new withdrawal requests from March 4th, 5th, and 6th within the standard timeframe and as soon as possible.
In addition, due to account level withdrawal limits, it is not possible to withdraw all remaining funds at once.
We appreciate your patience and understanding.
Kind regards,
Legiano Casino Team
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11 months ago
TranslationThat's not true, I only received 1000€ out of a total of 6700€. Now there are three payments open again, each for 500€, from 4.4.25, nothing has happened so far. Kind regards
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11 months ago
TranslationAnother week has passed and nothing has happened. All 3 payouts are still being processed.
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11 months ago
Dear all,
Please be informed that the withdrawals have been successfully processed and completed.
We apologize for any inconvenience caused by the delay.
We would kindly request that you remain patient as we endeavor to complete the recently submitted withdrawal as soon as possible.
Best regards,
Legiano Casino team
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11 months ago
Dear SL04,
Can you please advise if you have received any additional payments from the casino since?
Awaiting your response.
Regards,
Nick
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11 months ago
TranslationHello, I have not received any further payments from the casino until now
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11 months ago
Dear All,
Please be informed that all withdrawal requests, have been successfully processed, and completed.
We apologize for any inconvenience caused by the delay.
Best regards,
Legiano Casino Team
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11 months ago
Dear SL04,
Can you please advise if you have received any additional payments since the casino's last post?
Regards,
Nick
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11 months ago
TranslationYes, I've received three payouts of €500 each, so I've now received a total of €2,500 and am now waiting for the next three applications... €4,000 is still outstanding. Sincerely, SL04
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10 months ago
Dear All,
Please be informed that following 3 withdrawal requests, have been successfully processed as well, and completed.
Best regards,
Legiano Casino Team
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10 months ago
TranslationThat's correct, I have received 3 payouts and now there is still 2500€ outstanding. Kind regards
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10 months ago
Dear Legiano Casino,
According to your own terms and conditions, the standard withdrawal should be 7000€ per month.
Can you please advise why does it take so long for the player to withdraw such amount and if it would be possible to process his payments in full as the withdrawal period is beyond the one stated in your terms?
Regards,
Nick
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10 months ago
Dear SL04,
We would kindly request that you remain patient as we endeavor to complete your current withdrawal requests as soon as possible.
Kind regards,
Legiano Casino Team
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10 months ago
Dear All,
We are pleased to inform you that all withdrawal pending has been successfully processed and completed.
Kind regards,
Legiano Casino Team
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10 months ago
TranslationYes, I have now received my money after almost 2 months. Many thanks to casinoguru support ❤️
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10 months ago
Dear SL04,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
