Legiano Casino - Player's winnings have been confiscated.

Threat to clear the account and not pay out winnings.

Dear Taisa1991,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the email you received from the casino after your account was blocked? My email address is veronika.f@casino.guru.

Have you ever requested your Legiano account to be closed?

Could you kindly specify if you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hallo Veronika,

nein, ich habe nicht mit Boni gespielt – schon seit längerer Zeit nicht mehr.

Ich habe festgestellt, dass nach Ablauf der Frist der Gewinn immer wieder verschwindet, wenn man mit Bonus spielt. Deshalb habe ich nur mit echtem Geld gespielt.

Verifizierung haben

sie gesagt ist nicht notwendig

Mit freundlichen Grüßen

Taisa

Thank you for your response. However, you have not answered all my questions:

• Could you please send me the email you received from the casino after your account was blocked? My email address is veronika.f@casino.guru.
• Have you ever requested your Legiano account to be closed?

Sie haben das Geld ausgezahlt

Dear Taisa1991,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru