Legiano Casino - Player’s winnings are not credited.

Hey casino guru team here again with same problem with different casino i played Piggy tap game From ONLYPLAY , And managed to win grand jackpot of 134 euro and this winning did not add to balance , i think they have problem with this game and they refuse to contact game provider about this glitch/ error.

Dear shamejs23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether the casino confiscated the win or the win wasn't credited due to a bug?
• Has your account in the casino been verified?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at nikolas.b@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Nick

Hello Nick ,

Could you please clarify whether the casino confiscated the win or the win wasn't credited due to a bug?

* When i won grand it just wasnt credited due to a bug. I have screenshot of this winning and there you can also see that balance was unchanged

Has your account in the casino been verified?

*No my account isnt verified because casino doesnt require it yet.

Could you please share with me your communication with the casino?

* Yes i will send all info there.

Thank you

Dear all,

Thank you for reaching out.

We would like to inform you after receiving a report from the game provider, we can conclude that the bet was settled correctly.

Nick, you were sent an email with supporting evidence to nikolas.b@casino.guru. Looking forward to your reply.

Best regards,

Customer Support

Then explain me how my balance was still 0.33 euro cents after winning 136 euro grand?

Dear shamejs23,

We have received official gameplay logs from the casino regarding your case.

According to the records, the specific bet in question was indeed a winning one; however, the win amount recorded was €0.66. Unfortunately, while we understand that you may have a screenshot showing a different outcome, please note that such screenshots cannot be considered definitive evidence when compared to the official game logs provided by the operator.

We truly understand how disappointing this must be, and we’re sorry that we couldn’t provide a more favorable resolution in this instance. Game logs are considered the most reliable source of information in such cases and take precedence over any user-submitted visuals.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Warm regards,

Nick

Okay close this case then.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.