Legiano Casino - Player’s payout is delayed.

I am currently on 4th business day waiting on my withdrawal. Their terms and conditions say within 3 business days. Guess they don't really matter and companies with curacao license can do anything they want. So bottom line don't gamble on those companies. Better go all in on a random crypto. Good luck getting a withdrawal from legiano. I will keep pushing publicly until i get my withdrawal in all review sites. Ps i also have another withdrawal open with the same amount, placed one day after the first one.

-Only played casino games

-Sending emails every day as well as live chat. Not a single definite answer. Only generic answers.

Dear kostas1534,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

• Could you please clarify the amount you are attempting to withdraw in total?

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Total amount for withdrawal is 1054. Terms say 500max per day and 3 withdrawals max for pending. So i made 3 requests. 500,500,54. All three separated by 24hours in accordance to the terms/limits. As for kyc, it exclusively states on the website itself that as of now its not needed. As of your "14 days allowance". Why? Why would that be a standard? Since terms explicitly state 3 business days and we are currently on 4th. By the letters we have a violation here. "Delay is possible if there are a lot of applications" is nowhere mentioned in the terms.

?

Thanks for your patience.

Please note that 14 days is our internal policy. In delayed payout cases we ask the casino for assistance only after 14 days since the withdrawal is requested.

• Could you please clarify whether the issue persists?
• Could you please share a screenshot of your withdrawal request with me?
• Share the screenshot here or send the information to my email at [email protected]

I received my money. All 3 requests completed. I made one more on Sunday. Today is Wednesday (3rd business day). Haven't received yet waiting on it

Thanks for sharing the good news.

Could you please share the amount you withdrew successfully and the amount of payout currently pending?

Withdrew 1059€ (3 separated from each other requests)like we said. Now i am currently waiting on the 366€ withdrawal requested on 9/2/25. Still nothing.

I also received the 366

Dear kostas1534,

We're glad to hear that your withdrawals were processed successfully. We'll go ahead and mark the complaint as 'resolved' in our system adjusting the amount to the total amount paid out. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru