The player from Italy faces account-blocking and funds withholding issues with Legiano Casino after his Play ID profile was blocked, preventing him from accessing his account and making a withdrawal of €72.00. Despite contacting customer service, he receives no explanation or resolution regarding the withdrawal of his remaining balance.
Legiano Casino - Player’s account is closed and funds are withheld.
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Waiting for Casino Guru to reply
6d 17h 45m 4s
Legiano Casino
Safety Index 8.5 HighCase summary
Discussion
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Public
3 days ago
Translation
I am contacting you to request your assistance regarding an account blocking and funds withholding issue I am experiencing with Legiano Casino.
The events unfolded as follows:
I made a total deposit of €75.00 using the Play ID payment method on the Legiano platform.
After detecting gambling activity, my current real balance remaining in my account is €72.00.
Subsequently, my Play ID profile was blocked for reasons unknown. Since this is my primary login method, I was also blocked from accessing Legiano Casino, where I had logged in using Play ID. As a result, I currently have no way to access the platforms or request a withdrawal.
I contacted customer service to ask for an explanation, but was simply told that the account cannot be unlocked and that the money cannot be withdrawn.
Since the €72.00 is effectively my real money and I see no legitimate reason for it being withheld, I request your intervention so that the casino can either release my funds or manually refund the €72.00 via bank transfer or another alternative method.
Thank you in advance for any support you can provide.
Automatic translation:
Public
Public
6 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
6 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Were any documents requested from the casino to verify your identity or account?
- Could you please confirm that you deposited in the casino using a payment method that belongs to you?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the reasoning for account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
