Legiano Casino - Player’s account has been suspended and funds are delayed.

I play at the "Legiano" casino and about 13 other casinos belonging to the same company. I have a single account in my name at each casino. On January 16th, I requested a withdrawal of around €45 from each casino (13 in total, more than €500 approximately), and they held the withdrawal. Then they blocked my access to the casinos, canceled the withdrawals, and sent me an email asking me to complete the KYC (Know Your Customer) verification. Since I can't access my account, I sent them photos of both sides of my ID and a selfie holding it. Two weeks have passed, and I haven't received any updates, my money hasn't been returned, and I haven't received any explanation.

I only use real money, no bonuses. The game I did well on was "Bonus Crab," which is more of a skill game than a game of chance; I think that's why they closed my accounts. I didn't violate any of their Terms and Conditions with the strategy I used. Besides that game, I also play live casino games (bjège, roulette, baccarat).

I have made several previous withdrawals at these casinos, they were just delayed, but now they have blocked my access without giving any response.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to better clarify your situation.

• Were the €45 winnings from the Bonus Crab accumulated across all of these casinos?
• Did you follow the same playing strategy in all casinos belonging to the same group as Legiano?
• Could you please forward the documents you submitted to the casino for verification to [email protected]?
• When was the last time you communicated with the casino’s customer support, either via live chat or email, regarding the suspension of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika