The player from Germany was unable to access her casino account after winning nearly €40,000, as it appeared to be closed. We attempted to gather more information about the situation by asking the player several questions regarding her account status, gameplay, and communication with the casino. However, due to the player's lack of response to our inquiries and reminders, the complaint could not be further investigated or resolved at that time. Consequently, the complaint was closed, but the player could reopen it in the future if she chose to resume communication.
Legiano Casino - Player's account has been closed unexpectedly.
Closed
Our verdict
Player stopped responding
Amount: €40,000
Legiano Casino
Safety Index:HighCase summary
Discussion
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Public
3 weeks ago
Translation
I won almost €40,000 and suddenly I was logged out of my account and can no longer log in.
Although nothing happened and I complied with the terms and conditions, my account appears to be closed.
This is absolute fraud.
Automatic translation:
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear Aj98,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
