The player from Spain faces a blocked account with no justification and a cancelled withdrawal of €60. He has attempted to contact the casino multiple times but has received no response after over 13 working days.
Legiano Casino - Player’s account has been closed and withdrawal cancelled.
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Current status
Waiting for player to reply
2d 7h 2m 33s
Legiano Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 days ago
Translation
The casino has blocked my account without providing any valid justification. Furthermore, they have cancelled a legitimate withdrawal of €60, money that belonged to me and was wrongfully withheld.
At no point have I received a clear explanation about the reason for the block or the cancellation of the withdrawal, nor have I been offered any alternative solution.
I have tried to contact the casino by email from the registered account ( [email protected] ) on repeated occasions. After more than 13 working days, I have not received any response, which demonstrates an absolute lack of professionalism, transparency and customer service.
I consider this situation completely unacceptable. I request an immediate response and the full payment of the €60 withheld.
Automatic translation:
