The player from Germany, struggling with severe gambling addiction, requests account closure due to ongoing temptation from the casino despite his attempts. He has lost €1800 recently and accuses the casino of stalling his closure request while trying to sell him bonuses.
Legiano Casino - Player's account closure request is being ignored.
Opened
Current status
Waiting for Casino Guru to reply
6d 11h 33m 38s
Legiano Casino
Safety Index:HighCase summary
Discussion
Public
Public
yesterday
Translation
Good day,
I have a big problem with this casino. I'm a severe gambling addict, and I wanted them to close my account. After several attempts, they kept trying to sell me another bonus. I didn't want it anymore; I just wanted my account closed. As long as the account is open, I'm constantly tempted to gamble. They notice this and are trying to stall me. Yesterday and today, I lost another €1800, and they're not responding to my request to close the account. This is a very disreputable company; they should take immediate action in such cases. I've been trying to close my account or at least block me from playing for days, or at least for a week or two.
I know it's my fault for gambling away so much money, but there should be an option to close the account during bouts of addiction. It's not so much the amount mentioned above that bothers me, but rather the provider's behavior and how they exploit addiction so blatantly!
Automatic translation:
Public
Public
12 hours ago
Important notice:
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Public
12 hours ago
Dear Has1,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:
Self-exclusion request: You can contact the Support Service Team via e-mail at support@legiano.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.
What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?
Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
