Legiano Casino - Player’s account closure is requested due to exclusion failure.

Hello Casino Guru Team,

I am opening this new complaint against Legiano Casino regarding a severe cross-exclusion failure across sister brands under the same operator/network.

On February 15th, 2026, I requested a permanent self-exclusion due to severe gambling addiction on Frumzi Casino. This self-exclusion was formally acknowledged, and a previous dispute on this exact matter was successfully resolved in my favor by Casino Guru (Dispute Ref: https://casino.guru/complaints/frumzi-casino-player-requests-refund-due-to-account).

Despite my registered gambling addiction and network self-exclusion, Legiano allowed me to use my account using the exact same personal details (full name, email address, and phone number). For context, my Legiano account was opened around the same time as my Frumzi account, using the exact same identity and contact details. Therefore, the operator's system had full visibility of my profile and should have automatically cross-excluded my Legiano account as soon as my addiction disclosure was processed on Frumzi.

Furthermore, I was allowed to make multiple deposits and was constantly targeted with marketing promotional emails and cash prize offers, actively encouraging me to gamble despite my self-excluded status.

Financial breakdown of the dispute:

Total Real Money Deposits: €14,770

Total Completed Withdrawals: €2,000

Net Disputed Amount (Losses): €12,770

Since Legiano operates under the same technical backend and database as Frumzi, the platform had a direct duty of care to block my registration immediately upon detecting my credentials.

I have already sent a formal email to Legiano support requesting account closure and a full refund of my net deposits, but I am submitting this complaint so Casino Guru can mediate this breach of Responsible Gambling rules.

I am attaching all screenshots of accounts details and the proof of my original self-exclusion on Frumzi.

Thank you for your assistance.

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Dear Fifi10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the casino's responsible gaming policy, and this is what I found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@legiano.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Unfortunately, it is not stated that all accounts held at other casinos operated by the same company will be automatically blocked or self-excluded. Please understand that self-excluding from one casino does not necessarily guarantee protection across all associated platforms.

To proceed further, could you please confirm whether you specifically requested a self-exclusion from Legiano Casino?

I look forward to your reply.

Best regards,

Attila