The player from Germany requested the closure of his account due to gambling addiction but received no responses from support despite multiple attempts to communicate this. The issue was resolved when the Complaints Team intervened, and the player confirmed the resolution. The casino was informed of the player's request, and the complaint was marked as resolved in the system, ensuring that the player could reach out for future assistance if needed.
Legiano Casino - Player requests account closure.
Resolved
Our verdict
Case closed
Amount: ??
Legiano Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 months ago
Translation
Hello,
I've written to support several times, saying I want my account closed due to gambling addiction. This hasn't been done yet, and I haven't received any responses.
Therefore please again, close my account forever
Automatic translation:
Public
Public
5 months ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.
Thank you in advance for your cooperation.
Best regards,
Veronika
Important Notice:
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If anything seems suspicious, please contact us directly. Stay safe.
Public
Public
5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Gamer89,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
