The player from Germany had been waiting for 14 days for his withdrawal, following three separate requests. He received repetitive responses from support and had not been asked for any KYC documentation, suspecting that the casino was intentionally delaying the process. The issue was resolved when the player's winnings were paid out on the same day the complaint was addressed. The Complaints Team marked the complaint as resolved.
Legiano Casino - Player faces delayed withdrawals.
Resolved
Our verdict
Case closed
Amount: €1,500
Legiano Casino
Safety Index 8.5 HighCase summary
Discussion
Public
Public
1 year ago
Dear LIQUID1337,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please clarify if all three withdrawals were requested on the same day?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
1 year ago
Hello, I haven't made any withdrawals from this casino yet.
The withdrawals are from the 14th, 15th, and 16th because you can only withdraw a maximum of €500 per day and have a maximum of three withdrawals at once.
I won the money with a deposit bonus, but I wagered it in full, and the money was credited to my account as real money. I adhered to all the bonus terms and conditions, and the chat also confirmed that the money was available for withdrawal.
Best regards
Public
Public
1 year ago
Dear LIQUID1337,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
