HomeComplaintsLegiano Casino - Player complains about unwanted marketing offers.

Legiano Casino - Player complains about unwanted marketing offers.

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Legiano Casino
Safety Index:High

Case summary

The player from the Czech Republic is facing persistent marketing offers from Legiano Casino and its sister casinos, despite having unsubscribed and being excluded from gambling. He has raised concerns about their disregard for his decisions and wants action taken against these casinos for their targeting.

Public
Public
5 days ago
czTranslationgb

Hello, since I am already solving problems at sister casinos and I have already mentioned legiano casino there, I want to write a complaint directly. The problem is that this casino does not respect my decisions and they keep sending me marketing offers. I even unsubscribed from the subscription, just like with Rabona casino, realz etc., it is a targeted attack, because I have bet over 400,000 CZK in all these sister casinos,,, The dispute with sportuna casino was closed where they admitted their mistake and sent me compensation worth 21,000 CZK,,, Rabona Casino has not responded yet, but they are still sending me offers,, The same Realz casino and wazamba casino, all belong to NovaForge Ltd/Liernin.. These casinos already know, including legiano casino, that I have debts, I am on the register of excluded persons in my country through gambling and yet they still send me offers and bonuses,, Spinanga Casino and RAbona sent me bribes when I wanted to close accounts.. I know that the complaint is filed against legiano casino, but rabona, spinanga, sportuna, realz, wazamba, pound bet are sister networks, please confront legiano casino so they stop, I will provide you with all the necessary information and screenshots, thank you

Automatic translation:
Public
Public
3 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
3 days ago

Dear AldaCze, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Legiano Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you requested a self-exclusion directly from Legiano Casino?
  • Could you please confirm whether you have passed the KYC verification in this casino?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


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2 days ago
czTranslationgb
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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2 days ago
czTranslationgb
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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2 days ago
czTranslationgb
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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2 days ago
czTranslationgb
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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2 days ago
czTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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yesterday
czTranslationgb
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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