Legiano Casino - Player complains about unwanted marketing offers.

Hello, since I am already solving problems at sister casinos and I have already mentioned legiano casino there, I want to write a complaint directly. The problem is that this casino does not respect my decisions and they keep sending me marketing offers. I even unsubscribed from the subscription, just like with Rabona casino, realz etc., it is a targeted attack, because I have bet over 400,000 CZK in all these sister casinos,,, The dispute with sportuna casino was closed where they admitted their mistake and sent me compensation worth 21,000 CZK,,, Rabona Casino has not responded yet, but they are still sending me offers,, The same Realz casino and wazamba casino, all belong to NovaForge Ltd/Liernin.. These casinos already know, including legiano casino, that I have debts, I am on the register of excluded persons in my country through gambling and yet they still send me offers and bonuses,, Spinanga Casino and RAbona sent me bribes when I wanted to close accounts.. I know that the complaint is filed against legiano casino, but rabona, spinanga, sportuna, realz, wazamba, pound bet are sister networks, please confront legiano casino so they stop, I will provide you with all the necessary information and screenshots, thank you

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Dear AldaCze, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Legiano Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you requested a self-exclusion directly from Legiano Casino?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good morning

At Legiano casino, no one asked me for KYC verification. The money was deposited immediately without any question about my identity. Even when I submitted a withdrawal request to my bank account, the casino did not ask for documents. I consider this a major failure in player protection. If the casino had done KYC, they would have immediately identified me as an addicted player who is on the RVO register and has blocked accounts with their sister brands (Rabona, Spinanga).

Regarding self-exclusion, I currently have accounts cancelled with all brands of this group (Liernin/Rabidi). Interestingly, Sportuna (which has already refunded my money) and Spinanga (where you are currently handling the complaint) have stopped marketing and respect my protection. However, other brands like Legiano or Rabona, Realz, Wazamba are constantly bombarding me with offers, even though they have access to the same information about my addiction and debts. This proves that their protection system is broken and they are sending me marketing offers intentionally, and I have unsubscribed.

Here was a request for cancellation and I wrote that I did not want to continue with it. Bruce asked why. And I answered this. And he wrote this and I wrote I agree. It's at the bottom of the last picture.

28.1.2026 Legiano lured me back into the game with a bonus of 1000kc. I lost money again. I had my account cancelled.

another account cancellation. They knew very well that I was addicted. But they still sent me marketing offers and even tried to lure me to another of their sister casinos VIP HIVE Those are crazy amounts. And the last thing. I got a bonus of 30 free spins and I should have cancelled my account.

It's already March 31, 2026. Is that strange? I didn't even ask for my account to be restored.

And here are the latest marketing offers.

Today's email. Now explain to me how it's possible? They closed it today even though they had repeatedly written me emails before that the account had been closed. Strange, don't you think?

Dear AldaCze,

Thank you for your response. Kindly be aware that without adequate evidence indicating that you expressed gambling concerns which the casino failed to acknowledge, we will not be able to request refunds of your deposits from the casino. I completely empathize with how disappointing it must be to feel unprotected by the casino, but gambling establishments are only required to implement responsible gaming measures when gambling-related issues are explicitly stated.

Further, online casinos act as separate entities - what you request in an online casino affects your account in that casino only. In online casinos operating under GCB license, you'll need to request self-exclusion due to gambling problems in each online casino where you have an open account. That is because self-exclusion across brands isn't mandated by the licensors and only a few groups of casinos operating under this license go beyond to offer such protection. If you don't request a self-exclusion in an online casino, you can't expect to be protected.

Could you please confirm whether you have expressed any gambling problems to Legiano Casino specifically?

Thank you in advance for your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AldaCze,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila