The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.
Legiano Casino - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Other
Amount: €500
Legiano Casino
Safety Index:HighCase summary
Discussion
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1 year ago
Translation
and it's a shame I've been their customer for a long time and I've already won and withdrawn often now I've won 500 euros and they've been taking the piss out of me since then they've asked me for my sources of income, the screen of my bank, the pay slip clowns, and I've already loaded them three times, give me my money you're just charlatans
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1 year ago
Dear golf4gima,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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1 year ago
Translationbut in what planet or casino did it ever take 14 days for a withdrawal you are out of your mind, scamming people like this, be ashamed, be careful, it won't always go well for you
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1 year ago
Dear golf4gima,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 year ago
Translationno for several days I was asked to verify the account by repeatedly asking me for the same documents, uploaded by me endlessly and also sent to their support via email, I was even asked for the origin of the funds I was playing with but let's stop it, enough after at least 10 times that I uploaded the requested documents I got tired and cancelled the withdrawal, and obviously losing all 500 euros, in the end they got what they wanted bastards b**** of s****
Edited by a Casino Guru admin
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1 year ago
Dear golf4gima,
I'm sorry to hear that you have lost all of your balance. For any future reference, please keep in mind that the verification process and payments may take up to 14 days to be fully processed.
As the initial issue is no longer relevant, we will now proceed to close the complaint.
If there is anything else we can assist you with, please let us know.
Regards,
Nick
