Legends Palace Casino - Player's self-exclusion request has been ignored.

Hi all,

I was wondering if I could get some advice, please, on the offshore casino mentioned above.

Twice previously, I have emailed the VIP email address provided by live chat to request a permanent self-exclusion due to gambling issues. Neither of these requests was actioned, and I continued to receive emails from this address informing me that I had bonus money in my account. Unfortunately, I ended up going back on the site and spending money on my credit card.

I have since complained again and finally received an email from the VIP team apologizing, stating that my self-exclusion email had been overlooked. However, instead of granting the permanent self-exclusion I requested, they offered a one-month break. They have also given me additional bonus money and are no longer responding to my emails. My account still has not been shut down.

What is my best course of action in this situation, if any?

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Dear Foxtrot90, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Legends Palace Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Attila,

No responses at all to any of my complaints as you can see from previous email thread, bar the one email.

I have tried to reach out to the live chat team multiple times and am advised to email the email address I have been emailing.

Yes I have passed KYC.

I have attached screenshots from it. I will also attach screenshots of two conversations with live chat.

Received another email from "Jim" today, completely ignored all my other emails though.

Thank you very much for the providing the evidence. Could you please forward proof of the deposited funds as well?

Additionally, do you currently still have access to your account?

Thank you for your patience and cooperation.