LegendPlay Casino - Player’s withdrawal is restricted.

Hello, I have 1750 in my LegendPlay casino account. I'm trying to withdraw it, but it won't let me because I've reached the withdrawal limit.

And I can't get them removed.

I need help, thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you successfully withdrew money from this casino?
• From the screenshot you uploaded with your complaint, it appears that your withdrawal request could not be submitted because your deposit had not been wagered in accordance with the casino’s AML policy. Could you please specify when you last deposited into your casino account and how much you deposited?
• Did you activate any bonus with your most recent deposit?
• Have you met the wagering requirements of your deposit before attempting to withdraw your balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Jesus10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru