The player from Peru had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team had communicated that delays in processing withdrawals were common and had advised the player to be patient. The issue was noted to have been resolved, but without confirmation from the player, the complaint was set to be rejected.
LegendPlay Casino - Player claims that payment has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 70 S/.
LegendPlay Casino
Safety Index:Above averageCase summary
Discussion
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Public
7 months ago
Translation
I have a problem with this casino: when I make a withdrawal, it's canceled the next day. I've already contacted customer service, and they always tell me to wait. However, I always come back the next day to check on my withdrawal, and find it canceled. I make the withdrawal via Litecoin to my Binance account. 
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The only withdrawal I canceled was the 50 soles, the rest were canceled automatically.
Automatic translation:
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7 months ago
Dear Senjike,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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7 months ago
Dear Senjike, could you please confirm whether you currently have any pending withdrawals in your account, or were all your previous withdrawal requests canceled?
Could you let us know the exact date of the last withdrawal request?
