The player from Germany has been waiting for 19 months to withdraw his winnings and is facing repeated verification requests for documents he submitted 1.5 years ago. Despite past success in resolving a similar issue with Cryptoleo, he continues to encounter difficulties.
Lazybar Casino - Player's withdrawal is delayed due to account verification.
Opened
Current status
Waiting for player to reply
6d 10h 59m 39s
Lazybar Casino
Safety Index 8.2 HighCase summary
Discussion
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Public
4 days ago
Translation
I'm having the same problem as with Cryptoleo and Zumospin. Suddenly, I received a verification request for something I completed 1.5 years ago. I haven't received anything since, as they keep demanding new documents that aren't actually related. See my complaint with Cryptoleo, where I got my money back.
I would like to work with Igor again because he already knows about the problem.
Automatic translation:
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12 hours ago
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12 hours ago
Dear hochg,
Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.
To help me better understand your case, could you please answer the following questions?
- Have you attempted to contact their customer support? If so, what was their response?
- What specific documents are you currently being asked to submit for verification?
- Have you experienced similar issues with other withdrawals in the past, apart from this current situation?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
