Lazybar Casino - Player's KYC process is delayed.

KYC approval process with Lazybar casino has been going on over a month. I have provided the documents they have requested, but the KYC approval is still pending.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

• Could you please forward me the proof of address and the screenshots of your deposit from your wallet that you most recently uploaded to your casino profile for verification?
• Has your proof of address been approved in the meantime, and is your proof of deposit the only document that has not yet been verified?
• Have you used any other payment methods to deposit funds into this casino, apart from crypto?
• What types of games did you play — slots, live casino games, or sports bets?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear hosuuharri

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear hosuuharri,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Lazybar Casino to join this conversation and assist in addressing the complaint.

Dear Lazybar Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Hello!

We would like to inform you that the verification process is still ongoing.

To proceed, we require proof of deposits directly from your cryptocurrency wallet. The screenshot must be uncropped and display the full screen. The previous screenshot was cropped and, therefore, cannot be accepted. The latest screenshot you provided is in the correct format, but the deposits displayed do not match the ones requested. Please upload a similar screenshot showing the latest deposit made on 2025-08-20 at 17:20 UTC.

Additionally, we require proof of address documentation in PDF format. Acceptable proof of address may include a government-issued document, bank statement, or utility bill (phone, gas, electricity, etc.), issued within the last 90 days.

Thank you for your understanding. If you require assistance or have any questions, please let us know.

Best regards,

Lazybar Casino

Dear hosuuharri,

Could you please follow the casino's instructions and let us know once you have submitted all the requested documents?

I look forward to your response.

Dear Lazybar Casino,

Thank you for your update and for clarifying the outstanding verification requirements.

We kindly ask you to proceed with the verification as soon as the player submits the requested documents. Please confirm once all necessary materials have been received, or inform us if anything further is needed so that we can assist the player accordingly.

We appreciate your cooperation and look forward to your response.

Hello Stefan and Lazybar Casino!

Requested documents are now uploaded through Lazybar Casino verification and also sent to support@lazybar.com email address.

Thanks for your time and help!

Dear hosuuharri,

Thank you for uploading your documents. After review, both submissions have been rejected for the reasons explained below.

Transaction screenshot (Exodus wallet)

• The screenshot of your transaction history does not display the full transaction hash, as it appears shortened due to the current display settings of your Exodus wallet.​

• Please provide a new screenshot with the Exodus window fully expanded so that the complete transaction hash is clearly visible. If needed, you may use a device with a higher screen resolution to ensure that the full hash is displayed in one view.​

Proof of address document

• The proof of address you submitted has been rejected because it shows signs of possible alteration or tampering, and therefore cannot be accepted.​

• Kindly upload an official, original and unedited version of the same document in PDF format (for example, directly downloaded from your bank, utility provider, or relevant institution).​

If you have any questions, please let us know, and we will gladly assist you.

Best regards,

Lazybar Casino

Dear hosuuharri,

Thank you for your messages and for the documents you’ve submitted.

Could you please confirm whether you are able to provide the necessary documentation as requested—specifically:

• A fully expanded screenshot from your Exodus wallet showing the complete transaction hash in full
• An original, unedited proof of address in PDF format, directly downloaded from the issuing institution

You can also provide us with the documentation at stefan.m@casino.guru.

I look forward to your response.

Hello Stefan and Lazybar Casino!

Requested documents are now uploaded through Lazybar Casino verification and also sent to support@lazybar.com email address.

Thanks for your time and help!

Dear Lazybar Casino,

Could you please provide an update on whether the documents submitted by the player have been accepted?

I look forward to your response.

Dear hosuuharri,

We would like to inform you that the provided documentation has been accepted.

To proceed with verification, please provide the following:

• A document showing your crypto account being replenished (such as an exchange purchase confirmation or direct bank transfer) for July, August, and September.​

• Video proof confirming ownership of your crypto wallet, showing you logging in with the wallet address clearly visible.​

Thank you for your cooperation. If you have any additional questions, please let us know.

Best regards,

Lazybar Casino

Dear hosuuharri,

Did you manage to send the documentation requested by the casino?

I look forward to your response.

Hello!

Requested documents have been uploaded to Lazybar verification section. Unfortunately Lazybar verification does not support video uploads, but documents are also available at support@lazybar.com.

Thanks for your time and effort!

Br,

Heikki

Dear Lazybar Casino,

I hope this message finds you well. I would like to kindly follow up and ask if you have had the opportunity to review the documentation provided by the player.

I look forward to your response.

Dear hosuuharri,

We would like to inform you that we have received your video and the screenshots you provided.

​

Regarding your crypto wallet replenishments, the request concerned the months of July, August, and September. In the document you submitted, there is only a single transaction for this period. Could you please clarify whether this is the only top-up you made during these months?

​

Additionally, could you provide a statement that confirms your ownership of the Binance account from which the transaction appears to have been sent?

​

Thank you for your cooperation and understanding.

Best regards,

Lazybar Casino

Dear hosuuharri,

Could you please follow the casino’s instructions and provide them with the requested documentation?

I look forward to your response.

Hello,

i have uploaded to Lazybar verification two documents: Binance identification page and document which shows deposit from my bank account to Binance. These are also sent to: support@lazybar.com.

Transfers from Binance to my private wallet sent earlier where only transfers during the given timeframe.

Thank you for your continued co-operation!

Br,

Heikki

Hello again,

apart from this discussion Lazybar support asked to provide deposit documentation for September, October, November and December. Well, there hasn't been any, so i did provide to support@lazybar.com all the (four) deposit documents from the beginning of my Lazybar account.

Lazybar verification page does accept only three documents at the time, i will be happy to upload fourth also when first three are processed.

Thank you for your continued co-operation!

Dear hosuuharri,

Thank you for your response and continued cooperation.

Dear Lazybar Casino,

Could you please comment on the situation, whether the provided documents were accepted?

I look forward to your response.

Dear hosuuharri,

We would like to inform you that the document you provided has been reviewed; however, it cannot be accepted as certain information was redacted or hidden.

To proceed with the Source of Funds verification, we kindly request a transaction history showing all transactions, including deposits made to the casino, for the months of July, August, and September.

The documentation should be provided in PDF format. If you are unable to download the statement directly from your wallet, we recommend contacting your wallet’s support team to obtain the required document.

If your wallet provider is unable to issue such documentation, please share a screenshot of your correspondence with them confirming this, along with screenshots from your wallet showing all transactions for the period July–September.

Best regards,

Lazybar Casino

Dear hosuuharri,

Could you please follow the casino’s instructions and provide them with the requested documentation at your earliest convenience?

We look forward to your response.

Hello!

Exodus wallet provider sent me a instructions how to download July, August and September transactions to CSV -file and then convert it to PDF. I have sent resulting PDF file to support@lazybar.com accompanied a email from Exodus wallet support.

Also, i have sent to support@lazybar.com screenshots of my Exodus wallet transactions from July, August and September 2025.

Thanks for your valued co-operation!

Hello hosuuharri,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Lazybar Casino Team,

Could you please confirm whether you have received the requested documentation from the player? If so, we would appreciate it if you could provide us with a statement here regarding the current status.

We look forward to your response.

Dear hosuuharri,

We can confirm that we have received your email containing what appears to be documentation. However, as the files were shared via Google Drive and require access permissions, we are unable to review them at this time.

Kindly send the original files directly to our email address so that they can be reviewed as quickly as possible.

If you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,

Lazybar Casino

Hello hosuuharri,

Could you please follow the casino’s instructions and send them the necessary documentation directly to their email address?

Thank you very much in advance for providing this information. We look forward to your response.

Hello,

Dropbox link for the requested doucments have been delivered to support@lazybar.com.

Thanks for your co-operation!

Dear Lazybar Casino,

I hope this message finds you well.

Could you please confirm whether you were able to access the documentation provided by the player? If so, has the player successfully passed the KYC verification and is now able to withdraw their funds?

We look forward to your response.

Dear hosuuharri,

We would like to inform you that the documentation you provided has been successfully accepted, and you are now eligible to request withdrawals.

Upon further review, we have identified that your most recent withdrawal attempt failed due to an invalid destination address. Please double-check the cryptocurrency address you entered on the withdrawal page and ensure that there are no empty spaces or errors.

If the issue persists after verifying your details, kindly contact us, and we will assist you in resolving the matter promptly.

Best regards,

Lazybar Casino

Dear hosuuharri,

Could you please let us know whether you were able to withdraw the funds from your casino account?

We look forward to your response.

Hello, i can confirm Lazybar casino has approved KYC and i have done withdrawal succesfully.

Funny enough, after 5 months long KYC process Lazybar casino finally accepted me as a eligible player and locked my account.

Hello hosuuharri,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear hosuuharri,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan

Casino.Guru