Larabet Casino - Player’s withdrawal is cancelled and account blocked.

Hello Casino Guru Team,

I would like to file a complaint against Larabet Casino regarding cancelled withdrawals and account blocking.

My timeline:

• Total deposits: €1,200
• Net winnings: €150
• Two withdrawals were successfully paid: €500 and €350
• The remaining withdrawal of €500 was cancelled twice
• Shortly after, my account was blocked

I am not trying to escalate aggressively — I want to resolve this cooperatively. My primary request is simple: please help resolve/release the pending €500 withdrawal.

I already contacted the casino directly, but my email did not generate the usual support ticket confirmation, and I have not received a clear reason for the block/cancellations.

I am fully willing to complete any required KYC/Payment verification immediately.

I kindly request Casino Guru’s help to obtain:

• The exact reason for the account block and cancelled withdrawals
• Clear list of required documents (if any)
• Resolution of the pending €500 withdrawal

Thank you for your help.

Kind regards

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Larabet (www.larabet1.com).

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Do I understand correctly that you haven't been asked to submit any documents for verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue, or a screenshot of the error you receive when attempting to log in to your player's account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response and for reviewing my case.

Please find my answers below:

• How long I was a player / when blocked

I registered in February 2026 (same period as the transactions).

My account was blocked after the second cancellation of my €500 withdrawal. I first did a request of 500€, then another 500€ and last one was 350€.

• How I learned my account was blocked

I learned through support/live chat and access/functionality on the account was restricted (under review)

• Verification request (KYC)

Yes, that is correct: I was not asked to submit KYC documents before the block/fund deduction decision.

When I contacted support, I asked what verification was required, but no concrete verification checklist was provided before the account closure outcome.

• Games played to build balance

I played casino games (slots).

• Bonus used or not

My balance was from normal gameplay, not from unresolved bonus abuse.

• Communication and evidence attached

I am attaching screenshots/emails showing:

successful withdrawals (€500 and €350),

two separate cancellation emails for the €500 withdrawal,

Best Regards

Hello Thomas

Im also sending the support chat messages (including statement that account was closed by administration and funds deducted):

Thanks!

Hi Tomas,

I received an official reply from Larabet support (Zina) regarding my case (Ticket #44660321, dated 18 Feb 2026).

They stated my account was reviewed and quoted clauses 9.3 and 9.4 of their Terms & Conditions, then concluded that "a refund is not available." However, the reply did not explain the specific reason for:

• the repeated cancellation of my €500 withdrawal, and
• the subsequent account block / deduction of funds.
• 
  

Payment method clarification:

• Deposits were made using my Revolut Visa card.
• Withdrawals were requested to my Revolut account (same person / same provider).

Timeline summary:

• Total deposits: €1,200
• Winnings: approx. €150
• Withdrawals paid: €500 and €350
• Remaining withdrawal: €500 (cancelled twice)

After the second cancellation, the account was blocked and support stated it was closed by "administration" and funds were deducted.

I have attached Larabet’s email reply.

Could you please ask Larabet to process/return the remaining €500, or confirm the exact case-specific reason why it is being withheld, and what exact requirement (if any) I need to meet for the €500 to be released?

Thank you.

Hi Tomas,

I received a new reply from Larabet on my support ticket (Ticket ID: 6M4SDU).

Larabet states that after a review they closed my account under their Terms & Conditions, quoting clauses 9.3 and 9.4, and says the decision is "final." However, they still did not provide any case-specific explanation, such as:

• what exact activity they believe breached the rules,
• what triggered the "reasonable suspicion," or
• why my €500 withdrawal was cancelled twice, followed by the account block / funds deduction.

For clarity:

• Deposits were made using my Revolut Visa card.
• Withdrawals were requested to my Revolut account (same person / same provider).

I am only asking for the remaining €500 that was requested and then cancelled.

I’m attaching Larabet’s ticket reply screenshot here.

Could you please ask Larabet to provide a case-specific reason for withholding the remaining €500 and to process the €500 payment ?

Thank you.

Dear pdc48,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Larabet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Larabet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear Romi,

We would like to kindly draw your attention to the following points of the General Terms and Conditions:

9.3 We reserve the right from time to time to conduct a game play review/review the customer's betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;

permanently close your account with the Website and all other partn er websites on our platform and deny any future use of the Website and the partner websites;

void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you;

We trust this clarifies our position.

Thank you for your cooperation.

Kind Regards,

Larabet Casino Team

Dear Larabet Casino,

Thank you for your reply.

Unfortunately, from the general terms you have posted above, I am unable to understand what actually this player violated and am unable to see any kind of proof of that from your side.

Please send me more information regarding this case via email, if possible: romana.r@casino.guru

Thank you in advance.

Respectfully,

Romi

Dear Romi,

We would like to inform you that our team is reviewing your request and we will get back to you via email with the required evidence.

Thank you for your cooperation.

Kind Regards,

Larabet Casino Team

Dear Romi,

We kindly request to check the information provided via email.

If you have any additional questions, don't hesitage to contact us.

Thank you for your cooperation.

Kind Regards,

Larabet Casino Team

Thank you, Larabet Casino, for the provided evidence.

Dear user,

After reviewing all the evidence provided by the casino, we have to reject your complaint at this stage.

We do not support the improper use of the casino from the player's side and are unable to help if such behavior is detected.

Respectfully,

Romi