Lapilanders Casino - Player's withdrawal requests continually cancelled.

I made my first withdrawal on July 21, 2023, and the Lapilanders casino consistently cancels my withdrawals every 2 working days without giving any reason. They have already cancelled my withdrawal 5 or 6 times. Customer service simply advises me to wait. My documents and other requirements were approved even before I made my first withdrawal... they have no reason to cancel my withdrawal. I filed a complaint on the Askgamblers website about a week ago and yesterday to the Mga license provider for this casino.

Hello kevinrantanen11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lapilanders Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey. My account has been confirmed on 2023-06-17. I collected my winnings without a bonus, so the withdrawal was as desired

The withdrawal was immediately ready to be done if I wanted. I last spoke to the casino on August 5, 2023 and informed them that I was in contact with the mga license issuer.

Finally, my withdrawal status is ready. the money has not reached me yet.

Hello kevinrantanen11,

We always recommend to wait 14 days for a payment to arrive as it may depend on multiple factors like payment method, country of residence, i.e. Please let us know as soon as the time frame passes whether the payment arrived or not.

Dear kevinrantanen11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.