Lanista Casino - Player's withdrawal is delayed.

Lanista refuses to send the last of my withdrawal.

I won 9508kr and only received 4508kr

5000kr has now been pending for over 3 weeks,

and every time I contact their support i always receive the auto generated message we are sorry for the delay we know how frustrating it can be bla bla bla.

I am getting tired of their ignorance and this is the only way left to receive some justice.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila