Lanista Casino - Player's withdrawal has been delayed.

Well i played i Won and now i wait. 

I requested 2 withdrawals. First on the 10th of February and the second on the 11th of Feb. On the 26th Feb they requested Documents i uploaded them immediately and they was approved 1 week later. 

The first withdrawal came on the 6th of March

on the 7th of March my second withdrawal got canceled. 

So i went to the Site and wanted to request another one but the System is blocking me now from withdrawal. Kyc Tab is empty.

I tried to contact the Livesupport but they are not helping saying things like use incognito mode and delete cookies.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ELSPECK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have already passed the KYC verification?
• Have you used the same payment method for both of your withdrawals?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila