The player from Belgium had a balance of 50,000 euros and faced limitations on withdrawals, being allowed only 500 euros every 24 hours with a maximum of three pending requests. He requested a faster withdrawal solution to avoid an extended waiting period. The Complaints Team clarified that they could not request an increase in the withdrawal limit unless the casino failed to process payments according to its terms and conditions. The player confirmed the issue was resolved, and the complaint was marked as resolved in the system. The player was encouraged to contact the Complaints Team again if future issues arose.
Lanista Casino - Player's winnings withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €50,000
Lanista Casino
Safety Index 5.4 Below averageCase summary
Discussion
Public
Public
3 weeks ago
Hello ive had a some great wins and my balance is 50000 euro atm. I can only withdraw 500 every 24 houres up to 3 pending withdrawels. But we all understand that this is gonna take months like this.... i wanted to ask the casino for a faster way because months for the money is really bad. I dont want blame anything bad to the casino i just hope this can be resolved in a faster way please
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, we are unable to request the casino to increase your withdrawal limit. However can only reach out to the casino if the withdrawals are not being processed in accordance with their terms and conditions.
- Could you please confirm the current rate at which the casino is processing your payments?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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Public
3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Player,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
