Lanista Casino - Player's account is under investigation and locked.

I deposited €100 at the casino and got a 100% bonus. I only managed to play a small amount of the money I deposited, so the casino put my account under investigation and locked it while I was playing the game. I have sent several emails asking why this is happening, but I have not received an answer. I demand in the email that I get my deposit back, but I have not received an answer to this either.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila