The player from New Zealand experienced difficulties with withdrawing funds from Lanista Casino. After requesting a withdrawal five times over the past two weeks, each request was canceled after three business days, with support providing repetitive responses. The issue was resolved after the player confirmed cooperation, and the complaint was marked as resolved in the system. The Complaints Team acknowledged the resolution and offered further assistance if needed.
Lanista Casino - Player frustrated by repeatedly cancelled withdrawals.
Resolved
Our verdict
Case closed
Amount: NZ$741
Lanista Casino
Safety Index 5.2 Below averageCase summary
Discussion
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2 months ago
Have tried to withdraw what is now my 5th time from lanista casino. I have been told to wait 3 business days for payment to clear. Every time on the 3rd day they cancel my request and tell me to try another method. Kind of fed up with them now as the live chat and the email support just tell me the same thing on repeat.
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2 months ago
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2 months ago
Dear Jaybee,
Thank you very much for submitting your complaint. I’m sorry to hear about your unsuccessful withdrawals. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Jaybee,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Jean
