The player from Australia faced issues after making two deposits at the casino. The first deposit was lost without receiving a bonus, and the second deposit was rejected due to using the wrong code. After contacting customer support, she was told to wait for her funds to be returned but did not receive any updates after five days. The player provided bank statements and other documentation to support her claim, but the casino failed to respond or cooperate throughout the investigation. Due to the casino's lack of communication, the complaint was marked as unresolved by the Complaints Team, who recommended that the player contact the relevant gaming authority for further assistance. We later reopened the case at the casino’s request, but although she provided the requested bank statement and transaction screenshots, the casino still did not confirm whether the missing 50 AUD was credited or returned. As a result, we closed the complaint as unresolved.
Lamabet Casino - Player's withdrawal is delayed.
Insufficient evidence from casino
Black points: 250
Amount: A$50
Lamabet Casino
Safety Index 6.1 Below averageCase summary
My problem is i had made 2 deposit. First one went ok via payid. Lost in 30 m
I was surprised no bonus or free spin was given .
So next deposit another 50 .it pop on my screen if I wanted to use first deposit bonus
I claimed and proceeded to deposit another 50 via payid.
This time it didn't go through
I contacted live chat
They manually gave my bonus and free spin
The reason for the cancelled or rejected deposit is because I used the wrong code .
They told me to wait 2 to 3 days it should go back to my account
After 5 days I contacted them about it
Ohh wait 8 to 10 days
There is nothing I could do but wait . I have a feeling I'm given the run around
Contacted them via email 2 days ago .
No reply yet
Regards
Maritess
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.
I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress.
Thank you for your understanding.
Best regards,
Kristina
Ok I will contact my bank for further Investigation
But the onus is on the casino. As the money was sent to them and it's a valid payid account .
Until now no reply from them
I played there because CASINO GURU has a very high rating. Highly recommended.
Very disappointed.
The money should be easily traced where it went.
maritess
Here is the letter from a bank saying they will try to recuperate my $50
Thank you for your reply, madisonguerero. Do I understand correctly that you requested a chargeback?
My deposit was not credit . They say it will revert back to my account. After 3 weeks nothing has happened
Hello. We separately reviewed the player’s deposits and ultimately found only one deposit.
The player continued to insist that a second deposit had not been credited, so we requested a full bank statement for the period from January 10 to February 4 (as of that time). The player did not provide any documents, and therefore no further communication took place.
Hello everyone,
Thank you both for your replies.
madisonguerero, please provide the required documents to Lamabet Casino so they can thoroughly investigate the issue. Thank you for your cooperation, and keep me updated about any further developments.
Lambert casino is a liar
.
I have sent 2 receipt of the deposit .
It's on the livechat on their casino site .
I was given the run around .
First was told 2 to 3 days then 8to 10days then .
Was told just to wait
In the meantime this is the screen shot of the receipt of the deposit that was made to Lambert casino
30. Min apart.
Christian
Kristal can email you the bank statement I don't know how to attach it to this format
Chris
You can forward the bank statement and any other supporting evidence to kristina.s@casino.guru. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.
Bank.statment sent .
Also why would my bank step in if I received my money back
Hmmmmm.
Dishonest CASINO
Dear madisonguerero,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Kristina
Dear madisonguerero,
My name is Stefan, and I will be taking over your complaint from now on.
Have you received any response from the casino regarding the chargeback?
I look forward to your reply.
No response. Although I never gave them a copy of my bank statement
Although. I gave him a copy of the that the bank give me that they will try to recoup my $50 from the casino
By goving that letter. It is now obvious that I didn't receive the charge back. Or the money retuning to my account.
I have sent Christina the bank statement you could share it with the casino to end this matter.
Guerero
Dear Lamabet Casino,
Could you please advise the player where the bank statement should be sent and through which channel it should be submitted?
We look forward to your response.
Hey Stefan
I have sent Katrina the bank document. By asking lamabet that question it further delays the matter.
C'mon man. It's been 2 months I've been given the run around . Now by Casino guru .
As well!!! 😃
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
I'm guessing I will never get my deposit back
If the casino ignores . There is really nothing can be done . Even if they are at fault .
Dear madisonguerero,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority. They state that it doesn't mediate disputes directly, but if you want to contact them you can do so at (https://verification.anjouangamingboard.org/validate?domain=www.lamabet.com&seal_id=c291c3796f50e233f6be697e5abed5135194fefb2789c3bbc22b2c1be60e03c87389ce27bb18ba2c03a18c8fd4e95df2&stamp=d1196f827b862e15508443791eb3acf2) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.
Best regards,
Stefan
Casino.Guru
We’ve reopened this complaint at the request of Lamabet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Dear Lamabet Casino,
Thank you for contacting us.
Could you please comment on the situation?
I look forward to your response.
Hi
I would like to ask why re open it ..one thing was very disappointing. If the casino ignores us there is nothing we can do . As what happened.. everything was legitimate on my side . And nothing .
This is not the first time also happened with Pelican casino.
We are at their mercy .
Regard s
Maritess
Dear madisonguerero,
The casino contacted us with a request to reopen the complaint. Therefore, we have reopened it and are currently awaiting their comments regarding the situation.
Dear Stefan,
Thank you for your assistance and reopening of the complaint.
Dear madisonguerero,
Thank you for your patience. We have requested and reviewed the information regarding your case.
According to the information we received, two deposit attempts were made at the beginning of January. One was successful, while the other was not completed. Following your contact with our support team, a bonus was credited in connection with the successful deposit, and you were informed that the unsuccessful deposit should be automatically returned to your account.
Our support team later requested a bank statement confirming that the funds had not been returned. However, the required bank statement was not provided. The screenshots of the transaction that were submitted do not constitute a bank statement covering the relevant period.
Kind regards,
Lamabet Casino Team
Hi
If you read the full history of this complaint .
You will see that I have furnished one of the casino guro staff .
Her name is KRISTANA.
SHE should still have a copy of that bank statement
maritess
Hi
To lamabet.
We did ask you where we should send the bank statement. But you ignored us .
As you can see the conversation.
We really are at your mercy as I am the other side of the world .
You decide to ignore me thru live chat from thus platform.
I can't Chase my funds . It's not like I can turn up at your office and be entertained.
Im losing my trust online casino because of operators can ignore the players .
And there is no one that can really police then.
Maritess
Dear Lamabet Casino,
Thank you for your response and for the clarification.
Could you please specify the exact period that the bank statement needs to cover in order to confirm whether the unsuccessful deposit was returned to the player's account?
Once we have this information, we can ask the player to provide the appropriate document.
I look forward to your response.
Dear all,
The player should provide a bank statement covering the period from 10 January 2026 to at least 26 January 2026.
Kind regards,
Lamabet Casino Team
Dear madisonguerero,
Thank you for your patience.
Lamabet Casino has now clarified that they require a bank statement covering the period from 10 January 2026 to at least 26 January 2026 to confirm whether the unsuccessful deposit was returned to your account.
Could you please provide the casino with a bank statement covering this period? Once you have submitted it, please let us know so we can continue following up with the casino regarding your case.
Dear casino guru.
Please read the history of this conversation or complaint . Ut will show that in have sent the bank statement to a casino member
I'm have furnished the required bank.etaement .
Lamabet ignored us when we ask.where it has to be sent
Maritess
Dear madisonguerero,
Thank you for your response and continued cooperation.
Dear Lamabet Casino,
Could you please provide us with the appropriate email address where the complainant can send the bank statement covering the requested period directly to you?
Once the email address is provided, we can ask the player to resend the document to ensure that your team receives it and can proceed with the review.
Thank you in advance for your cooperation.
I look forward to your response.
Dear madisonguerero,
Please send the bank statement to the following email address:
Kind regards,
Lamabet Casino Team
Dear madisonguerero,
Thank you for your patience and continued cooperation.
Lamabet Casino has now provided the email address where you can send the requested bank statement.
Could you please send the bank statement covering the period from 10 January 2026 to at least 26 January 2026 to the following email address:
Once you have sent the document, please let us know here so we can follow up with the casino and continue assisting you with the case.
Thank you for your cooperation.
Dear Lamabet Casino,
The player has confirmed that the requested bank statement has been sent to the email address you provided.
Could you please review the submitted bank statement and provide us with an update regarding the situation? In particular, please let us know whether you have been able to verify what happened to the unsuccessful deposit and what the next steps will be.
Thank you in advance for your cooperation.
I look forward to your response.
Dear madisonguerero,
Thank you for providing the bank statement.
We have asked the relevant department to provide an update following their review of the submitted statement. We will get back to you as soon as we receive further information.
Kind regards,
Lamabet Casino Team
Dear Lamabet Casino,
Thank you for the update and for forwarding the submitted bank statement to the relevant department for review.
We will wait for the outcome of the investigation. Once you receive feedback from the relevant department, please provide us with an update regarding the unsuccessful deposit and any next steps required to resolve the matter.
Thank you for your continued cooperation.
I look forward to your response.
Dear all,
Thank you for your patience.
We would like to confirm that this case is still under review. We have received an update that the player has been contacted via email and asked to provide additional information.
We will provide further updates as soon as more information becomes available.
Kind regards,
Lamabet Casino Team
This is bullshit.
The info they are asking is receipts . Which posted in one of the conversation.
They have I competent staff. They took 4 days to come up with this response.
This is just a waste of time .
Stefan could you please see the bottom of this
$50 in question has been sent to them via payid. 2 transaction.
1 went through the other one did not hence the complaint .
It did not revert back to my account.
By asking the bank statement, they thought it would appear there.
Well it did not.
Now they are asking for more document that is already been given as a proof of deposit transaction.
Regard
Maritess
Maybe they just don't want to pay.
I'm happy they are fucking incompetent. They can keep it. It sure looks they don't want to pay.
Dear Lamabet Casino,
Could you please provide us with an update regarding the current status of the case and clarify why the player has not yet received the funds?
It appears that the player has already provided all the necessary documentation requested for the review. Therefore, we would appreciate it if you could let us know whether anything further is required from the player's side or what is currently preventing the payment from being processed.
Thank you for your cooperation.
I look forward to your response.
Lamabet has reached out to me asking the same document which I have previously furnish them I don't know if it's a delaying tactics which leads me to ask the question why reopen the case.
It's unnecessary and it's frustrating
Like I said before they will ignite and nothing anyone can do about it .
Why re open. I have furnished all the documents they asked .
And what can casino guru do ?
Dear all,
Thank you for your patience.
We have requested additional information regarding this matter from the relevant department and are currently awaiting their response. We will provide an update as soon as we receive further information.
Kind regards,
Lamabet Casino Team
Dear Lamabet Casino,
Thank you for your response and continued cooperation.
We understand that you are still awaiting additional information from the relevant department. However, this matter has already been under review for some time, and the player maintains that all documents previously requested have already been provided.
Could you please prioritize the review and provide us with a concrete update regarding the unsuccessful deposit as soon as possible?
If any additional documentation or information is still required from the player, please specify exactly what is missing and why the documentation already submitted is insufficient. Otherwise, we kindly ask you to proceed with resolving the matter and crediting or returning the missing funds, if appropriate.
Thank you for your cooperation.
I look forward to your response.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
I would really be interested what casino guru.qpuld.do .
Remember they initiated the revival of the case.
Then.just to waste time
Dear madisonguerero,
I’m closing your complaint as unresolved. You provided the requested bank statement and transaction screenshots, but Lamabet Casino has not given me the outcome of its investigation or evidence showing that the missing 50 AUD was credited or returned. I cannot determine from the available records where that transfer ultimately settled.
I understand how frustrating this is, particularly after the casino asked for the complaint to be reopened. The unresolved outcome will be reflected in our assessment of the casino. If the casino later provides a substantive finding or returns the funds, I can review the case again.
Thank you for your understanding. I’m sorry I couldn’t help you achieve a more favorable outcome. If you encounter another issue with this or any other casino, please don’t hesitate to contact our Complaint Resolution Center. We’ll be here to help.
Best regards,
Stefan
Casino Guru
