Lamabet Casino - Player's withdrawal is delayed.

My problem is i had made 2 deposit. First one went ok via payid. Lost in 30 m

I was surprised no bonus or free spin was given .

So next deposit another 50 .it pop on my screen if I wanted to use first deposit bonus

I claimed and proceeded to deposit another 50 via payid.

This time it didn't go through

I contacted live chat

They manually gave my bonus and free spin

The reason for the cancelled or rejected deposit is because I used the wrong code .

They told me to wait 2 to 3 days it should go back to my account

After 5 days I contacted them about it

Ohh wait 8 to 10 days

There is nothing I could do but wait . I have a feeling I'm given the run around

Contacted them via email 2 days ago .

No reply yet

Regards

Maritess

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress.

Thank you for your understanding.

Best regards,

Kristina

Ok I will contact my bank for further Investigation

But the onus is on the casino. As the money was sent to them and it's a valid payid account .

Until now no reply from them

I played there because CASINO GURU has a very high rating. Highly recommended.

Very disappointed.

The money should be easily traced where it went.

maritess

Here is the letter from a bank saying they will try to recuperate my $50

Thank you for your reply, madisonguerero. Do I understand correctly that you requested a chargeback?

My deposit was not credit . They say it will revert back to my account. After 3 weeks nothing has happened

Hello. We separately reviewed the player’s deposits and ultimately found only one deposit.

The player continued to insist that a second deposit had not been credited, so we requested a full bank statement for the period from January 10 to February 4 (as of that time). The player did not provide any documents, and therefore no further communication took place.

Hello everyone,

Thank you both for your replies.

madisonguerero, please provide the required documents to Lamabet Casino so they can thoroughly investigate the issue. Thank you for your cooperation, and keep me updated about any further developments.

I need 2 days to request for an online statement from bank

Lambert casino is a liar

.

I have sent 2 receipt of the deposit .

It's on the livechat on their casino site .

I was given the run around .

First was told 2 to 3 days then 8to 10days then .

Was told just to wait

In the meantime this is the screen shot of the receipt of the deposit that was made to Lambert casino

30. Min apart.

Christian

Kristal can email you the bank statement I don't know how to attach it to this format

Chris

You can forward the bank statement and any other supporting evidence to kristina.s@casino.guru. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Bank.statment sent .

Also why would my bank step in if I received my money back

Hmmmmm.

Dishonest CASINO

Dear madisonguerero,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear madisonguerero,

My name is Stefan, and I will be taking over your complaint from now on.

Have you received any response from the casino regarding the chargeback?

I look forward to your reply.

No response. Although I never gave them a copy of my bank statement

Although. I gave him a copy of the that the bank give me that they will try to recoup my $50 from the casino

By goving that letter. It is now obvious that I didn't receive the charge back. Or the money retuning to my account.

I have sent Christina the bank statement you could share it with the casino to end this matter.

Guerero

Dear Lamabet Casino,

Could you please advise the player where the bank statement should be sent and through which channel it should be submitted?

We look forward to your response.

Hey Stefan

I have sent Katrina the bank document. By asking lamabet that question it further delays the matter.

C'mon man. It's been 2 months I've been given the run around . Now by Casino guru .

As well!!! 😃

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Not happy they don't reply I lose 50 bucks .

Really that's just great

I'm guessing I will never get my deposit back

If the casino ignores . There is really nothing can be done . Even if they are at fault .

Dear madisonguerero,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority. They state that it doesn't mediate disputes directly, but if you want to contact them you can do so at (https://verification.anjouangamingboard.org/validate?domain=www.lamabet.com&seal_id=c291c3796f50e233f6be697e5abed5135194fefb2789c3bbc22b2c1be60e03c87389ce27bb18ba2c03a18c8fd4e95df2&stamp=d1196f827b862e15508443791eb3acf2) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru