Lalabet Casino - Player's withdrawal has been delayed.

I played the casino bonus and managed to raise the amount of R$ 502.00. I made a withdrawal via Pix, which was initially accepted and sent, but I later realized it didn't arrive in my account. The funds were returned to the casino account, claiming that the provided information was incorrect. However, I had previously made a successful withdrawal using this method at the casino. I complained in the chat, where they just stalled the whole time, insisting on a deposit via a new method. I am a player and have never needed to do this at any other establishment. I find it disrespectful to the player and a lack of integrity on the part of the house.

I have screenshots of the chat discussions.

Dear Cassiloko08,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

When did you request the withdrawal?

Are there any other withdrawal methods available?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika



Dear Cassiloko08, please answer the questions above.

I requested the withdrawal about 3 weeks ago, I don't have the exact date anymore, they have other payment methods, but to activate I would have to make a deposit and the amount not so low, because I didn't have confidence I didn't deposit.

Dear Cassiloko08, if you would like to withdraw funds and the payment method you used to make your deposit is not available for withdrawals, you will need to make a verification deposit as instructed by the casino. Before proceeding, please confirm with the casino which payment method you plan to use for this deposit to ensure that it will be possible to withdraw the money.

Dear Cassiloko08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The problem is this constant change of payment methods, which forces players to make unwanted deposits, even more so after earning the house vip player bonus.

If I've already made withdrawals more than once in one method, I think it's unnecessary to change the method just because the player wants to make a deposit he's not willing to make at the moment.

Dear Cassiloko08, unfortunately, if the payment method you wish to use for withdrawal is still unavailable, the best and perhaps the only solution is to consult support to determine the best method for making a verification deposit and then completing your withdrawal.

Dear Cassiloko08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.