Lalabet Casino - Player's account and winnings have been seized for suspected multi-accounting.

I won money at lala and closed my account told me I got a second account I told them that can’t be true now I see jungliwin is from them too I got a account there they don’t want to listen

I think I disposit 20k won 5 closed my account got my last deposit back €200

Hello medhurst180,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lalabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much was your casino balance when your account got closed? When was the last time you spoke to the casino and what was it about? Did they provide any concrete evidence of account multiplicity?

Looking forward to your answer.

Regards,

Nick

My account was verified from the beginning

I had 5k on withdrawal when they deleted my account

Hello medhurst180,

Can you please forward the communication between you and the casino regarding this complaint to nikolas.b@casino.guru?

I have send it to you

Thank you medhurst180 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello there,

Thank you medhurst180 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Lalabet Casino for their help in resolving this complaint. We would like to ask if you could provide evidence of fraudulent activity to my email (peter.c@casino.guru).

Thank you!

do I have too send you something or lala ?

We are now waiting for a response from the casino. If anything else is needed from you I'll let you know.

Thank you for your cooperation!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Peter,

We apologize for the late response.

We would like to inform you that we have sent you the evidence by email, which clearly shows that the player has 2 accounts in our casino, both accounts contain the same data (First name, Last name, Address, phone number and date of birth).

Please take this information into account and assist in resolving the complaint. If additional information is required from us, we will be happy to provide it.

Sincerely,

LalaBet Casino Team.

Thank you very much for the update Lalabet Casino Team.

Dear medhurst180, the casino has provided us with evidence of the multiple accounts which is a clear violation of the terms and conditions. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.