Kripty Casino - Player's withdrawal has been delayed for 9 months.

Every bill I am sending and every bank statement I am sending they deny. I was with them on the chat couple of days ago and they said the reason they denied the bank statement is because it was a bank of america account and not a local bank account in Thailand (the bank of america is registered on my Thai address but still they said that).

I sent them a bank statement of the same address but this time a Thai Bank and they still deny it. I am very tried of them for months I am trying to be paid without success

Dear Relisw,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you, could you please provide us with the following details?

• What specific documents have you submitted for the verification of your account? Have any of your documents been approved and verified?
• How long have you been trying to verify your account?
• Have you used your Bank of America account to deposit money into this casino? Please forward me the bank statement you sent to the casino at veronika.f@casino.guru.

Your cooperation in providing these details will help us investigate and work toward a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I sent the two bank statements to the email address veronika.f@casino.guru.

They have successfully verified my ID; however, the issue remains with the proof of address.

A bank statement is listed as one of the accepted forms of proof of address, and I have provided statements from two different banks.

I have been trying to verify my account for several months, since August of last year.

I used cryptocurrency for deposits, not a bank account.

Thank you very much, Relisw, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Relisw,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite Kripty Casino representative to join this conversation.

Dear Kripty Casino, could you please provide more information about this case?

Looking forward to your reply.

Dear all,

Thank you for following up on this case.

Our KYC team reviewed the submitted documents, but unfortunately, the quality of the files was insufficient for verification purposes. The documents appear to be printed scans and are not clearly legible.

We kindly request that the player provide original PDF files of the required documents to proceed with the verification process. This ensures we meet both compliance standards and security protocols.

We appreciate your understanding and remain available for any further questions.

Best regards,

I have just uploaded the original pdf of the bank statement inside my Kripty account

Kripty approved the documents but the balance is missing, they said they passed it to the department for check, I am waiting for an answer about the balance

I got paid in full thank you

Dear Relisw,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru