The player from Bangladesh reports that his account at Krikya Casino has been deactivated without notice, despite having a balance of 163,920.92 BDT from fair winnings. He contacted support but received no valid explanation for the deactivation, claiming his bets were "invalid." He seeks assistance to reactivate his account or withdraw his winnings.
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Krikya Casino
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6 hours ago
Subject: Account Deactivated with 163,920 BDT Balance - Username: mohonmama
Hello Casino Guru Team,
I am writing to report a serious issue with Krikya Casino. My account (Username: mohonmama) has been deactivated without any prior notice or valid reason. I have a balance of 163,920.92 BDT in my account, which I won fairly.
When I tried to log in, the system showed "Account Deactivated". I contacted their support, and they claimed my bets were "invalid" without providing any proof or explanation. I have been a loyal player and have deposited significant amounts.
I have attached screenshots showing:
1. My account balance of 163,920.92 BDT.
2. The "Account Deactivated" message upon login.
3. Proof of my gameplay and feature buy in PG Soft games with a high balance.
1. My account balance of 163,920.92 BDT.
2. The "Account Deactivated" message upon login.
3. Proof of my gameplay and feature buy in PG Soft games with a high balance.
I request your assistance in mediating this dispute to either reactivate my account or allow me to withdraw my legitimate winnings. This is a huge amount of money for me, and the casino’s behavior is predatory.
Thank you for your help.
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1 hour ago
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If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please advise whether you played any other games besides PG Soft, such as live casino or sports betting?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
