Krikya Casino - Player’s account has been closed.

Subject: Account Deactivated with 163,920 BDT Balance - Username: mohonmama

Hello Casino Guru Team,

I am writing to report a serious issue with Krikya Casino. My account (Username: mohonmama) has been deactivated without any prior notice or valid reason. I have a balance of 163,920.92 BDT in my account, which I won fairly.

When I tried to log in, the system showed "Account Deactivated". I contacted their support, and they claimed my bets were "invalid" without providing any proof or explanation. I have been a loyal player and have deposited significant amounts.

I have attached screenshots showing:

1. My account balance of 163,920.92 BDT.

2. The "Account Deactivated" message upon login.

3. Proof of my gameplay and feature buy in PG Soft games with a high balance.

1. My account balance of 163,920.92 BDT.

2. The "Account Deactivated" message upon login.

3. Proof of my gameplay and feature buy in PG Soft games with a high balance.

I request your assistance in mediating this dispute to either reactivate my account or allow me to withdraw my legitimate winnings. This is a huge amount of money for me, and the casino’s behavior is predatory.

Thank you for your help.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please advise whether you played any other games besides PG Soft, such as live casino or sports betting?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

i played slots, pragmatic play and many other games. 

i was claimed a welcome bonus i already completed that and also made more deposit but they just gave mw invalid logics and deactivated the account please give me back my account

Thank you very much for your reply, ayshaqmmara. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear ayshaqmmara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru